You can't start renting your eScooter? What can you do?

This problem can occur for a variety of reasons. Make sure you have carefully followed the instructions to start a ride. If the scooter still doesn't want the way you want it to, please contact hvv switch customer service and we will help you in every possible way! In order for us to be able to help you in the best possible way, our customer service needs the following information:

  • How did you unlock the scooter?
  • How did the scooter react? Have the lights turned on? Did he make any noises?
  • Did you get an error message in the app? Did the engine start after the kickstart?