Who do you need to contact if you have problems charging your e-vehicle or want to find out more about using the charging infrastructure?

For more information on using the charging infrastructure of SIXT share and SHARE NOW, please visit the websites of the mobility providers.

If you have any concerns, such as a missing charging cable, please contact the respective customer service directly.

In case of technical difficulties with the charging station, please contact Stromnetz Hamburg on the toll-free fault hotline 0800 / 300 60 70. The hotline is available 24/7. Please note that Stromnetz Hamburg needs the charging point number. You will find it on the side above the charging station.