Please wait until the authorities send you a payment request directly. The issuing authority will contact the car-sharing provider to determine who caused the damage. This is how the authorities will obtain your contact details.
SIXT share & Free2Move & cambio
The document you receive by mail will contain all the information you need to settle the claim with the authorities. In addition, the respective partner will charge you a processing fee, which hvv switch will bill using the payment method used for the original booking. You will, of course, receive a receipt for this transaction by email as usual.
MILES
The authorities first send the parking ticket to MILES. Once you have been identified as the driver, MILES forwards it to the authorities. You will then receive the parking ticket from MILES by email. The original will be sent to you by post by the fines office.
The fine must be paid directly to the authorities. In addition, MILES will charge you a processing fee, which we will debit from your registered payment method.
E-scooters
Voi may also impose a fine for a traffic violation. Voi will then contact you.
If you believe that a ticket you have received is unjustified, it is best to contact the issuing authority directly.
back to overview