Why haven't you received a letter yet? | hvv switch | hvv switch

Why haven't you received a letter yet?

It is of great interest to us that you can easily and quickly transfer your hvv subscription to the hvv switch app. In order to provide you with sufficient customer service in case of queries, we write to our customers at different times. Maybe you just haven't been there yet.

Please note:  The transfer only applies to hvv Card subscribers with the customer contract partner Hamburger Hochbahn AG (customer number beginning with the digits "19"). 
If you receive the social discount Hamburg or are a student, a transfer or order in the hvv switch app is also not supported.

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