This can happen for one of the following reasons:
- Always check the terms and conditions of your voucher. Each voucher has a clearly defined validity period. If a voucher is not redeemed within the specified validity period, it will be automatically removed from your account on the expiry date.
- Vouchers have no remaining balance. If the voucher value exceeds the booking price when redeemed, leaving a balance, the balance will be forfeited.
If your voucher is not displayed for any other reason, please contact our customer service.zurück zur Übersicht