Why does the ride still show as active in the app even though you locked the bike a long time ago? | hvv switch | hvv switch

Why does the ride still show as active in the app even though you locked the bike a long time ago?

In rare cases, the end of the trip may not appear immediately in the app. In these cases, the return has already been recorded in the system. Rest assured that billing will be calculated correctly based on the actual duration of use.

In this rare instance, please be patient. Reopen the app later and check to see if the trip is now marked as ended.

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