Firstly, we hope that everyone involved is okay. If not, please contact the emergency services before anything else. In the event of an accident or damage to the vehicle occurring, the following must happen: All accidents or occurrences of damage must be reported to the police immediately, regardless of whether it was caused by you or a third party. Even if no third party was involved.
In principle, any accident or damage event must be reported immediately to the police (110), regardless of whether it was caused by you or a third party. Even if no third party was involved. As a renter of a SIXT share, MILES car (or a TIER eScooter), you are obliged to ensure that the respective partner receives all the information necessary to assess what is happening. Therefore, contact the respective customer service immediately by phone on site. Do not leave the scene of the accident until you have done so.
Please get to safety and provide first aid if necessary. If possible, secure the scene of the accident. Then call the police as soon as possible. Only then contact the relevant customer service of the respective car sharing provider - via the button in the hvv switch app.
You have a flat tire or something similar? Please contact the customer service of the respective car sharing provider.
Procedure at SIXT share:
Even in the event of an accident or damage event, the rental ends only after the return of the vehicle. If the car is no longer roadworthy or roadworthy, the rental ends after consultation with the customer service with the handover to the towing company. Send your written accident report or the completed SIXT damage form – at best with photos of all damage and the location of the incident – to the SIXT share customer service. Be sure to inform SIXT share about the police file number. Please check the terms and conditions of SIXT share for a detailed procedure in the event of an accident or damage event.
Procedure at MILES:
You are obliged to report any accident by telephone to the police (110) and miles customer service. This is a requirement of the insurance and an integral part of the GTC.
If you do not report the accident to the police, you will commit a contractual penalty and you will be threatened with a penalty fee in accordance with our Price and Cost Regulations (GTC). After you have informed the police and also the MILES customer service, you should do the following:
Take photos of the accident:
- Accident site
- MILES vehicle
- enemy vehicle (+ license plate) / fence / object / other obstacles etc.
- Photo of the file number of the police
The rental must be terminated immediately after an accident.
- You will then receive an accident report by e-mail in a timely manner.
- Just follow the instructions described in the email.