The rental of the car-sharing car cannot be terminated. What do you do now?

If you cannot stop renting, contact the respective customer service of our partners.

You can check these points first, however, and then your problem may resolve itself:

  • Is the engine really off?
  • Are all doors and windows closed?
  • Has the fuel or charging card been returned to its designated place in the car?
  • Is the car parked within the business area?
  • Does your mobile phone have reception?