If the scanner at the collective garage is unable to read the QR code, try the following:
- Tap the QR code once to enlarge the view so that the code is easier for the scanner to read.
- Set the brightness of your smartphone display to the highest level so that the QR code is clearly visible to the scanner.
If the QR code still cannot be read, you will find a “Manual access data” button below the enlarged view of the QR code. If you click on the button, a page will open with your access data, which you can enter manually on the number pad of the collective garage. To do this, follow the steps below:
- Press the # button
- Enter your access data directly into the display one after the other:
- Expiration date in the format “20241101”
- Parking space no. “001”
- PIN “1234”
- Checksum “12345”
As soon as you have entered your access data correctly, you must then enter the parking space number and PIN again to open the door without pre-selecting a button. Once you have entered the correct data, the entrance door will unlock. To open the door again, you only need to enter the parking space number and PIN.
If the manual entry of the access data does not work either, please contact the customer service of the operator Kienzler Stadtmobiliar GmbH: 07831 / 788 900 Business hours: Monday - Saturday (except public holidays) from 07:00 a.m. to 6:00 p.m.
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