No, unfortunately it’s not. hvv switch is still intended solely for private use. This means you need to enter the same postal address in your account that appears in your ID documentation. This address is also included on your individual invoices.
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Each booking is settled individually using the method of payment saved for your account. You’ll receive a receipt for each individual booking made using hvv switch by e-mail shortly afterwards. If you’ve ordered a ticket, this will happen straight after the hvv ticket has been downloaded. If you are using other services, this will happen straight after the trip has taken place.
If you save your full address in your profile, this address will be shown on the receipt and can therefore be used as a valid invoice for tax return purposes. If you have any further questions about your invoice, please contact the hvv switch customer service.
Please check with your health insurance company to find out whether the cost of shuttle services are covered and whether hvv switch invoices are valid documents for receiving compensation.
You can register for the hvv switch app by downloading it on your smartphone, opening it, and then simply following the instructions in the app. Please remember to confirm your e-mail address. After registering you can choose from three different options at the moment:
- hvv ticket purchases
- MOIA shuttle bookings
- SIXT share, Free2Move and MILES car rentals
- Voi eScooter rentals
The app will guide you through the purchase and booking process. You will receive a separate invoice by e-mail for each service you buy or order. More services will be added to the hvv switch app over time.
We use LOGPAY to process the payment transactions. That’s why you’ll find this name on your invoices.
Unfortunately not. This isn’t possible. A separate receipt will be sent for each booking. These receipts cannot be displayed for a particular time period in the hvv switch app.
We’ll send an automated invoice to the e-mail address saved for your account. Please check your spam folder first. Under the menu item “Journeys” you also have the option of downloading the invoice for each journey made.
At the moment it is possible to book MOIA shuttles, SIXT share, Free2Move and MILES vehicles such as Voi eScooter and a selected range of hvv tickets using the hvv switch app. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.
We’ll guide you through the necessary steps to book a service for the first time using the hvv switch app.
- If you want to buy a hvv ticket you will need to enter your first and last name. We also need details of a PayPal account, a debit- or credit card, which we can then debit as payment for the ticket.
- If you want to book a MOIA shuttle, we’ll need your mobile number in addition to the details mentioned above.
- If you want to rent a Voi eScooter you need to be at least 18 years old.
- For SIXT share, and MILES and WeShare you must also save your registration address and driver's license data and have this information validated.
This is most probably due to the fact that you failed to confirm your e-mail address within the first seven days after registering. When you create your hvv switch account, you’ll automatically receive a registration confirmation e-mail, sent to your personal e-mail inbox. This e-mail will contain a link that you can click to confirm your e-mail address.
We want to make sure that you really are the owner of this e-mail address and that important information and invoices can be sent to you securely. If you haven’t received the e-mail, you can request that a new confirmation e-mail be sent in your account or profile.