Simply download our hvv switch app from the Google Play Store or Apple App Store. Then open the app on your smartphone and create a hvv switch account by following the instructions in the app. It’s important that you confirm your e-mail address within 7 days. Unfortunately, it’s not possible to register by contacting hvv switch customer service.
You need a smartphone that operates at least iOS 15 or Android 8.0. If you don’t know which operating system is installed on your smartphone you can check that in your smartphone settings. You also need to be online to purchase tickets and submit bookings. More details about requirements for using the app can be found under "What details do I need to enter to register for hvv switch?".
When you register for hvv switch you will retain your existing customer account with the particular partner. You then have the choice of using the service either with hvv switch or using the app of the respective partner.
You can register for the hvv switch app by downloading it on your smartphone, opening it, and then simply following the instructions in the app. Please remember to confirm your e-mail address. After registering you can choose from three different options at the moment:
- hvv ticket purchases
- MOIA shuttle bookings
- SIXT share, SHARE NOW and MILES car rentals
- TIER and Voi eScooter rentals
The app will guide you through the purchase and booking process. You will receive a separate invoice by e-mail for each service you buy or order. More services will be added to the hvv switch app over time.
Once you’ve registered, open the MOIA module on your dashboard. You can then either let hvv switch identify your current location using GPS or enter your desired pick-up point and destination yourself. Then you can specify a desired time for your shuttle. You may be asked to enter additional information needed to make the booking in the app if you haven’t done so already. In order to book a MOIA shuttle you have to: Confirm your email address, enter your first and last name, and your mobile number. You must also deposit a means of payment in your account..
If all requirements are met and a MOIA shuttle is available, you’ll then receive a shuttle offer. You’ll receive all the information you need to make a paid booking, including the location of the virtual stop where you’ll be picked up and where the shuttle will take you so that you’re at least close to your destination. Plus, of course, the arrival time and the price. If you agree to all this, you can then confirm the booking of your shuttle. At this point we authorize the amount on your PayPal account and a consession will be made.
At the moment it is possible to book MOIA shuttles, SIXT share, SHARE NOW and MILES vehicles such as TIER and Voi eScooter and a selected range of hvv tickets using the hvv switch app. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.
You can download and register for hvv switch free of charge. There’s no basic fee. You only pay for what you actually book or purchase when using our app.
When you register with hvv switch, you create a new account that you can use alongside your existing account. The two accounts are independent of each other and can only be used to book services with the respective provider. With hvv switch, you have the advantage that your account offers standard access to several providers on one platform.
No. Only the person who has registered with the hvv switch app is permitted to use it.
You will only need your e-mail address for the initial registration. Please remember to confirm your e-mail address. Depending on the mobility partner(s) you are using, you’ll need enter additional information. You can find out more here