Simply download our hvv switch app from the Google Play Store or Apple App Store. Then open the app on your smartphone and create a hvv switch account by following the instructions in the app. It’s important that you confirm your e-mail address within 7 days. Unfortunately, it’s not possible to register by contacting hvv switch customer service.
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You need a smartphone that runs at least iOS 15 or Android 9. If you don't know which operating system your smartphone runs on, you can check this in your smartphone's settings. You also need to be online to purchase tickets and make bookings. You can find the access requirements under “What information do I need to register for hvv switch?”
To use the hvv switch app version 2.0, you need at least “iOS 16” for the iOS operating system and “Android 10” for Android."
When you register for hvv switch you will retain your existing customer account with the particular partner. You then have the choice of using the service either with hvv switch or using the app of the respective partner.
You can register for the hvv switch app by downloading it on your smartphone, opening it, and then simply following the instructions in the app. Please remember to confirm your e-mail address. After registering you can choose from three different options at the moment:
- hvv ticket purchases
- MOIA shuttle bookings
- SIXT share, Free2Move, cambio and MILES car rentals
- Voi eScooter rentals
The app will guide you through the purchase and booking process. You will receive a separate invoice by e-mail for each service you buy or order. More services will be added to the hvv switch app over time.
Once you have registered, open the MOIA function. You can then either use GPS to locate yourself or enter your desired pick-up point and destination. You can then request the journey. You may be asked to save additional data required for the booking in the app: To book a MOIA shuttle, you must confirm your email address, enter your first and last name, a mobile phone number and a means of payment. As soon as all the requirements have been met, you will receive several journey offers, depending on availability. You can choose between regular journeys and express journeys.
Before making a binding booking, you will be shown the relevant information, such as the price, your estimated arrival time and the pick-up and drop-off points. For express journeys, these points are already specified before booking. For regular journeys, you will first be shown a radius within the offer. You will see the exact boarding point after booking.
If you agree with the offer, you can make a binding booking for the journey. The costs will be automatically debited from your stored payment method after the journey.
At the moment it is possible to book MOIA shuttles, SIXT share, ccambio Free2Move and MILES vehicles such as Voi eScooter and a selected range of hvv tickets (& Deutschlandticket) using the hvv switch app. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.
You can download and register for hvv switch free of charge. There’s no basic fee. You only pay for what you actually book or purchase when using our app.
When you register with hvv switch, you create a new account that you can use alongside your existing account. The two accounts are independent of each other and can only be used to book services with the respective provider. With hvv switch, you have the advantage that your account offers standard access to several providers on one platform.
No. Only the person who has registered with the hvv switch app is permitted to use it.
To register for the first time, all you need is your email address and a secure password. Please remember to confirm your email address.
Depending on the mobility partner, additional data may be required in addition to hvv switch registration. You can find out what this is here.