Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

You can find your active bookings in the “Trips” section, which you can access via the navigation bar at the bottom of the screen.

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FAQ

Sometimes the system may not recognize that you've returned the bike, even though you've parked it at a station. In that case, try parking the bike a few meters further down at the same station and try returning it again.

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FAQ

An active booking cannot be changed. If your start or destination address changes, simply cancel the existing trip and book a new one.

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