Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

Unfortunately, you cannot extend your current booking in the app. As soon as your booking has expired, you can make a new booking to get access to the garage again.

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FAQ

The QR code and the manual access data are no longer available in the app after the end of the booking. This means that the door to the collective garage can no longer be opened. The bicycle parking space or locker is released for booking again in the app and can therefore be booked by someone else. If there are still spaces available in a shared garage where your bike is parked, you can book a new parking space and receive new access data. If there is no free capacity in the garage because someone else has booked in the meantime, please contact the customer service of the operator Kienzler Stadtmobiliar GmbH: 07831 / 788 900

Business hours: Monday - Saturday (except public holidays) from 07:00 to 18:00

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No, unfortunately there is no waiting list.

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