Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

Under the menu item "Your journeys" you will find information about the journeys for which you have already used vouchers. Vouchers have already been used. Here you can also see the value of the voucher, the price you paid and the amount you would have paid without the voucher.

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No, your bike is not automatically insured. hvv switch and Kienzler Stadtmobiliar GmbH are not liable for stolen items or other damage to your bike. Please read the general terms and conditions of Kienzler Stadtmobiliar GmbH.

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SHARE NOW is now Free2move. The cars from Free2move can be used via the hvv switch app, as was previously the case with SHARE NOW.

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The rental prices for bicycle parking spaces and lockers may vary depending on the B+R station. Free parking spaces and lockers must also be booked free of charge via the app so that we can keep the parking space/locker free for you. You can find a detailed list of tariffs on the respective page of the B+R station in the app

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If the scanner at the collective garage is unable to read the QR code, try the following:

  • Tap the QR code once to enlarge the view so that the code is easier for the scanner to read.
  • Set the brightness of your smartphone display to the highest level so that the QR code is clearly visible to the scanner.

If the QR code still cannot be read, you will find a “Manual access data” button below the enlarged view of the QR code. If you click on the button, a page will open with your access data, which you can enter manually on the number pad of the collective garage. To do this, follow the steps below:

  • Press the # button
  • Enter your access data directly into the display one after the other:
    • Expiration date in the format “20241101”
    • Parking space no. “001”
    • PIN “1234”
    • Checksum “12345”

As soon as you have entered your access data correctly, you must then enter the parking space number and PIN again to open the door without pre-selecting a button. Once you have entered the correct data, the entrance door will unlock. To open the door again, you only need to enter the parking space number and PIN.

If the manual entry of the access data does not work either, please contact the customer service of the operator Kienzler Stadtmobiliar GmbH: 07831 / 788 900 Business hours: Monday - Saturday (except public holidays) from 07:00 a.m. to 6:00 p.m.

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At the B+R stations there are collective garages for bicycles as well as additional outdoor bicycle parking spaces in front of the collective garages. A parking space in a collective garage offers you the following advantages:

  • A dry and clean parking space for your bike
  • Increased theft protection compared to a freely accessible outdoor parking space
  • More protection against vandalism
  • Safe use thanks to the illuminated interior
  • Locker option with 230-volt socket (only accessible in combination with a locker booking).

You have a free choice of where to park your bike in the collective garage. The bicycles are parked in a double-decker parker in the collective garage. Bicycles of all standard frame sizes with a tire width of up to 55 mm can be parked there. Please note that parking on the upper level is limited to a bicycle weight of 18 kg. The lockers are 395 mm wide, 460 mm deep and 400 mm high.

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You can open the shared garage with your QR code, which you will receive in the app after successfully booking. Hold the QR code clearly visible in front of the scanner at the booked shared garage and wait for the lock on the door to open audibly. You can now open the door of the shared garage to push your bike in.

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Yes, you can still call up your previous animal bookings in the menu under ‘Journeys’. There you have the option of viewing the respective invoice or using the download function.

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The lockers are located in the collective garage. They are therefore only accessible in combination with a parking space booking. Therefore: Make sure that the locker is located in the same collective garage as your bicycle parking space. This is how you can book a locker:

  • As soon as you click on “ Locker”, another page opens with further details about the selected B+R station.
  • The “Book locker” button takes you to the booking page, where you can choose a tariff and a collective garage.
  • After selecting the garage and tariff, you can make your booking using the swipe-to-action button.
  • Your active booking will now be displayed at the top of the app home page.

The number of the locker in the collective garage is assigned to you - unlike with the parking space.

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During the booking period, you can open and close the door of the shared garage and locker as often as you like.

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