FAQ

You are permitted to park a rented SIXT share or MILES car outside the service region. The same general regulations apply here as when you park any private vehicle, and parking fees must be paid yourself. Please note that the rental fee for the vehicle will include the time spent parked, and that corresponding costs will be incurred.

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No, this is not possible. Only in Hamburg can you use TIER via the hvv switch app.

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The service region of SIXT share and MILES is shown on the map in the app when you select a car. It roughly stretches from the Alsterdorf district in the north, to Barmbek, Dulsberg and Hamm in the east, the River Elbe to the south, and Ottensen and Eimsbüttel to the west.

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MILES cars are covered by liability insurance. Should an accident occur, the deductible in the event of damage, depending on the vehicle class, is 350 euros for the cars (S/M) or 450 euros for the vans (L).

This applies per claim. As a rookie (driver's license under 12 months) your deductible is always 2,000 euros. Further information.

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This problem can occur for a variety of reasons. Make sure you have carefully followed the instructions to start a ride. If the scooter still doesn't want the way you want it to, please contact hvv switch customer service and we will help you in every possible way! In order for us to be able to help you in the best possible way, our customer service needs the following information:

  • How did you unlock the scooter?
  • How did the scooter react? Have the lights turned on? Did he make any noises?
  • Did you get an error message in the app? Did the engine start after the kickstart?
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SIXT share offers a liability limit for any damage in the case of an accident as standard. You can find out about this at SIXT share here. It is not possible at the moment to book any alternative insurance packages with hvv switch.

MILES also offers a limitation of liability in the event of accidental damage as standard.

Miles cars are all covered by liability insurance. In the event of a self-inflicted accident, users must pay for the damage incurred within the scope of the applicable deductible. Further information can be found here.

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No, unfortunately it’s not. hvv switch is still intended solely for private use. This means you need to enter the same postal address in your account that appears in your ID documentation. This address is also included on your individual invoices.

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Only you, as the owner of the hvv switch account, are allowed to rent and drive cars. The general Terms & Conditions of the respective mobility provider explicitly prohibit the driving of their cars by any third parties. Unauthorised users drive without comprehensive cover and will be fully liable.

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Please contact hvv switch customer service and enquire about the reason it has been deactivated. They will then be able to tell you exactly what you need to do to unblock your account.

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Please check the app to see if MOIA has cancelled or if there is a delay in your shuttle arriving. You can see on the map where your MOIA shuttle is currently located. You can also cancel and rebook your current shuttle up until the moment you board.

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