FAQ

No. Direct towing is currently not possible. Please contact hvv switch customer service.

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The hvv switch charging infrastructure can currently be used by all e-powered SHARE NOW vehicles. The information on the partner website will help you.

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Unfortunately not. The 7 percent discount only applies to hvv tickets purchased using the app and doesn’t include the services of other hvv switch partners.

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Unfortunately, it isn’t yet possible to do this in the hvv switch app, as your e-mail address is an integral part of your profile. If you encounter problems with your e-mail address or want to change it, please send an e-mail to info@hvv-switch.de.

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You can cancel a booked MOIA shuttle free of charge, right up until the just before the time of boarding, simply by clicking the button “Cancel your trip” in the app. The reservation of the amount to be paid on PayPal will then be deleted after 29 days, without any payment being debited.

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The hvv switch points may only be used by the affiliated mobility partners and their customers. The same applies to the charging infrastructure. Private users or non-affiliated mobility services can, for example, use the public charging infrastructure in Hamburg.

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Please wait until the relevant authority sends you a payment request directly. The authority that issues the request will obtain your contact details from the owner of the car sharing vehicle in order to identify the car sharing customer who was the driver of the vehicle at the time of the traffic offence. The document you will receive by post contains all the information you need to settle the payment request.

SIXT share

You will also be charged a handling fee by SIXT share, which will be settled via hvv switch using the method of payment used for the original booking (PayPal). Of course, you will also be sent a receipt for this transaction by e-mail as usual.

MILES

The authority first sends MILES the ticket. As soon as you have been identified as a driver, MILES will forward this to the authority. You will then receive the ticket from MILES by e-mail. The original will be sent to you by the fine office by post.

The ticket must be transferred directly to the authority. In addition, MILES will charge you a processing fee, which we will debit from your deposited payment method.

TIER

Also in the case of TIER, it may be that a fine is levied for an administrative offence. TIER will then come to you. The cost of additional fees can be found here.

If you receive a parking ticket and you don’t think it is justified, your best option is to contact the sender of the ticket, i.e. the issuing authority, directly.

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When you register with hvv switch, you create a new account that you can use alongside your existing account. The two accounts are independent of each other and can only be used to book services with the respective provider. With hvv switch, you have the advantage that your account offers standard access to several providers on one platform.

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Yes, exactly. All offers can only be used with the hvv switch app. Of course, you can take advantage of our partner offers using their respective apps as well. But you’ll only be able to benefit from the combined offer of hvv and our respective partners when using our app.

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Please check the app to see if MOIA has cancelled or if there is a delay in your shuttle arriving. You can see on the map where your MOIA shuttle is currently located. You can also cancel and rebook your current shuttle up until the moment you board.

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