FAQ

Keep the following things in mind when you have reached your destination and want to park your eScooter:

  • Make sure you are within the business area. This is marked on the map for you. If you zoom out a bit on the map, you can see this area better.
  • You should not be in a prohibition zone. This is visible as a red area on the map. You cannot finish a ride in this area. If you are at the border of the parking ban, it may be that the ride cannot be completed due to slight GPS deviations. This can be easily fixed if you drive a little deeper into the business area.
  • The parking space you have chosen must not block public paths, sidewalks, cycle paths, zebra crossings, pedestrian traffic lights, hvv stops, driveways or building entrances of any kind.
  • You are not allowed to park on private property or in backyards.
  • Always park the eScooter upright.
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Our offer is aimed specifically at users who make use of car sharing. We have created the hvv switch points for this use. For users who own their own e-vehicle, the public charging infrastructure is available.

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  • Find a TIER eScooter near you via the hvv switch app and scan the QR code to see all the details about the e-scooter. You can open the camera for scanning by clicking on the QR code icon on the dashboard and allowing the camera to be used.
  • Put one foot on the running board, put your hands on the handlebars and push your foot three to four times to get going.
  • Put both feet on the running board when you're ready to accelerate and start your ride.
  • Use the right lever to gain speed and the handbrake to slow down.
  • Please, note that the new TIER eScooters do not allow a rear foot brake. Brake when going downhill.
  • Do not exceed the speed limit of 20km/h.
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MOIA is a recently founded mobility company operated by Volkswagen AG that offers mobility services for urban areas. The ridesharing service was developed to bring people in cities together in a shuttle from A to B. MOIA uses an intelligent algorithm to ensure that users with a similar route travel together in one shuttle. This makes the journey cheaper for everyone, and everyone does something positive for our city at the same time. MOIA’s ridesharing concept means less traffic and noise, and faster travel for everyone. You can find out more about MOIA here.

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We’ll guide you through the necessary steps to book a service for the first time using the hvv switch app.

  • If you want to buy a hvv ticket you will need to enter your first and last name. We also need details of a PayPal account or credit card, which we can then debit as payment for the ticket.
  • If you want to book a MOIA shuttle, we’ll need your mobile number in addition to the details mentioned above.
  • If you want to rent a TIER eScooter you need to be at least 18 years old.
  • If you want to book SIXT share, you will also need to save your registered address and driving licence details, and have this information validated.
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Perform a safety check before each trip:

  • Are the brakes okay? Pumps them to be sure.
  • Are the tires undamaged? What about the entire eScooter?
  • Do the lights work?
  • Does the eScooter have enough battery? And does your phone have enough battery to finish your ride?

You notice any defects in your chosen TIER eScooter? Please, let our hvv switch customer service know or send an e-mail directly to support@tier.app.

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The hvv switch charging infrastructure can currently be used by all e-powered SHARE NOW vehicles. The information on the partner website will help you.

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The price of a MOIA shuttle is calculated according to a basic price and a price per kilometre. Both of these are dynamic and depend on the day of the week and time of day, as well as several other crite-ria. The distance used for the calculation is the direct distance from the starting point to the destination stop. Regardless of whether you take a different route because you’re picking up other passengers along the way. According to MOIA, the price per person is between five and ten euros for most journeys. If you book for more than one person, the price for each additional person will be cheaper.

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Unfortunately not. The 7 percent discount only applies to hvv tickets purchased using the app and doesn’t include the services of other hvv switch partners.

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Yes, that’s no problem. You don't have to be on the MOIA shuttle yourself. If you’re booking for a minor though, please note the information about the minimum age for using MOIA. Please also note that you’ll need to pass on all the necessary information to the person travelling that they’ll need to use the MOIA service. This will include the pick-up time, the location of the pick-up point, the drop-off point, shuttle number, etc.

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