FAQ

Unfortunately not. The hvv switch app can only be used for the service region in which hvv operates, and for the mobility partners also operating within this region. There is an exception here when it comes to returning SIXT share vehicles.

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Not yet, unfortunately. But we’re working on improving the app all the time.

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SIXT share

You must have a driving licence issued within the EU / EEA / Switzerland to be able to rent a car from SIXT share or MILES Mobility. We regret that driving licences issued in other countries are not accepted. An additional requirement is that you have been in possession of your driving licence for at least one year and that the driving licence is valid for at least another 28 days.

Additional requirements are that you must be at least 21 years old and have held your driving licence for at least one year.

MILES

For the rental of MILES cars you must have a driver's license issued within the EU / EEA / Switzerland. Driving licences from other issuing countries are not accepted. An additional requirement is that you must be 18 years old and have been in possession of the driving licence for at least one year.

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MOIA is a recently founded mobility company operated by Volkswagen AG that offers mobility services for urban areas. The ridesharing service was developed to bring people in cities together in a shuttle from A to B. MOIA uses an intelligent algorithm to ensure that users with a similar route travel together in one shuttle. This makes the journey cheaper for everyone, and everyone does something positive for our city at the same time. MOIA’s ridesharing concept means less traffic and noise, and faster travel for everyone. You can find out more about MOIA here.

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No, unfortunately not. Taking animals on board MOIA shuttles isn’t permitted, for the sake of protecting any fellow passengers with allergies. MOIA only makes an exception in the case of guide dogs. These dogs are allowed on board provided their owners have an additional belt or harness to strap them in securely. The shuttle can only proceed if this belt or harness is placed around the dog before the start of the journey and its leash is inserted into the buckle.

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You have to be at least 18 years of age to book a MOIA shuttle. Both adults and children of all ages can ride on the shuttle, as long as the conditions of transportation are met. This means that adults can take children with them provided they can be appropriately secured inside the vehicle. Special regulations apply to the carriage of children without parents or other adult supervisors. You can find more about this in the MOIA General Terms & Conditions.

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We’ll guide you through the necessary steps to book a service for the first time using the hvv switch app.

  • If you want to buy a hvv ticket you will need to enter your first and last name. We also need details of a PayPal account from you, which we can then debit as payment for the ticket.
  • If you want to book a MOIA shuttle, we’ll need your mobile number in addition to the details mentioned above.
  • If you want to rent a TIER eScooter you need to be at least 18 years old.
  • If you want to book SIXT share, you will also need to save your registered address and driving licence details, and have this information validated.
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Unfortunately you cannot use your ProfiCard for other hvv switch services. It is only valid for use when travelling on hvv.

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Yes, that’s no problem. You don't have to be on the MOIA shuttle yourself. If you’re booking for a minor though, please note the information about the minimum age for using MOIA. Please also note that you’ll need to pass on all the necessary information to the person travelling that they’ll need to use the MOIA service. This will include the pick-up time, the location of the pick-up point, the drop-off point, shuttle number, etc.

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The price of a MOIA shuttle is calculated according to a basic price and a price per kilometre. Both of these are dynamic and depend on the day of the week and time of day, as well as several other crite-ria. The distance used for the calculation is the direct distance from the starting point to the destination stop. Regardless of whether you take a different route because you’re picking up other passengers along the way. According to MOIA, the price per person is between five and ten euros for most journeys. If you book for more than one person, the price for each additional person will be cheaper.

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