FAQ

Please make sure that your documents to be validated are valid. For validation, you need a stable internet connection, ideally via WLAN, a working camera and a working microphone. It is best to carry out the video validation in a bright environment so that the documents with the corresponding security features can be easily recognised. If this information does not help you, please contact the hvv switch customer service.

SIXT share

You must have a driving licence issued within the EU / EEA / Switzerland to be able to rent a car from SIXT share or MILES Mobility. We regret that driving licences issued in other countries are not accepted. An additional requirement is that you have been in possession of your driving licence for at least one year and that the driving licence is valid for at least another 28 days.

Additional requirements are that you must be at least 21 years old and have held your driving licence for at least one year.

MILES

For the rental of MILES cars you must have a driver's license issued within the EU / EEA / Switzerland. Driving licences from other issuing countries are not accepted. An additional requirement is that you must be 18 years old and have been in possession of the driving licence for at least one year.

There are no special restrictions in place when taking luggage onto public transport. The following luggage rules do apply for MOIA though: You can take on one item of hand luggage with you, as long as you can stow it safely in your seat area without disturbing or endangering other passengers. Larger bags or suitcases can be placed in the front compartment next to the boarding area on the shuttles, provided there is space available.

When it comes to car sharing, please be informed about the terms regarding travelling with pets on board here.

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The price for a TIER ride consists of a fixed activation fee of 1 euro to unlock the eScooter and another 0.19 euros per minute for the ride. You can see the price always in the hvv switch app before you start your rental.

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It is not possible at the moment to take out additional insurance with hvv switch. When you book a SIXT share oder MILES car using the hvv switch app, the only current option is to book with the standard liability limit. Details about this standard liability limit can be found in the SIXT share tarifs.

Good to know: Only the functionalities of connected partner services offered in the app can be booked through the hvv switch mobility platform. You cannot make use of or book any special offers, packages or vouchers available with mobility partners while using the app.

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Unfortunately, it isn’t yet possible to do this in the hvv switch app, as your e-mail address is an integral part of your profile. If you encounter problems with your e-mail address or want to change it, please send an e-mail to info@hvv-switch.de.

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No, unfortunately not. Taking animals on board MOIA shuttles isn’t permitted, for the sake of protecting any fellow passengers with allergies. MOIA only makes an exception in the case of guide dogs. These dogs are allowed on board provided their owners have an additional belt or harness to strap them in securely. The shuttle can only proceed if this belt or harness is placed around the dog before the start of the journey and its leash is inserted into the buckle.

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Unfortunately you cannot use your ProfiCard for other hvv switch services. It is only valid for use when travelling on hvv.

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The hvv switch points may only be used by the affiliated mobility partners and their customers. The same applies to the charging infrastructure. Private users or non-affiliated mobility services can, for example, use the public charging infrastructure in Hamburg.

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Unfortunately not. The hvv switch app can only be used for the service region in which hvv operates, and for the mobility partners also operating within this region. There is an exception here when it comes to returning SIXT share vehicles.

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