FAQ

Each booking is settled individually using the method of payment saved for your account. You’ll receive a receipt for each individual booking made using hvv switch by e-mail shortly afterwards. If you’ve ordered a ticket, this will happen straight after the hvv ticket has been downloaded. If you are using other services, this will happen straight after the trip has taken place.

If you save your full address in your profile, this address will be shown on the receipt and can therefore be used as a valid invoice for tax return purposes. If you have any further questions about your invoice, please contact the hvv switch customer service.

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Once you’ve registered successfully with the hvv switch app, you can start buying hvv tickets straight away. The app will guide you through the purchase process and ask you for all the information required, such as your full name and your currency (current PayPal). You should confirm your e-mail address within seven days.

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To be able to rent and drive cars you first need to have verified your e-mail address and saved information such as your title, full name, registered address, and date of birth. You also need to enter and save a mobile number and your preferred method of payment.

You have to be at least 21 years old to use SIXT share, at least 18 years to use MILES. The use of MILES requires that you are at least 18 years old and in possession of a driver's license for at least one year. The information on your driving licence must be entered and saved in the app (driving licence requirements can be found here).

The validation process ensures that your details are correct and up to date. You can find out about your validation options and how validation works here.

You have to assign a PIN to open the car, as well as agree to the Terms and Conditions and the Privacy Policy of the respective mobility provider. Then you’re ready to go! Sounds complicated? If you meet the requirements it's very simple, as the hvv switch app will automatically guide you through all the necessary steps.

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This is most probably due to the fact that you failed to confirm your e-mail address within the first seven days after registering. When you create your hvv switch account, you’ll automatically receive a registration confirmation e-mail, sent to your personal e-mail inbox. This e-mail will contain a link that you can click to confirm your e-mail address.

We want to make sure that you really are the owner of this e-mail address and that important information and invoices can be sent to you securely. If you haven’t received the e-mail, you can request that a new confirmation e-mail be sent in your account or profile.

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Unfortunately not. You can’t cancel any hvv tickets once you’ve purchased them.

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Currently it is possible to purchase the weekly ticket. Further season ticket offers can be found in the hvv app. In addition, the purchase can be made in a hvv service point or one of the many hvv ticket machines.

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SIXT share

Calculation of the rental price is dynamic. It depends, among other things, on the time and place of the rental, as well as on the model of car. Before you start the rental, you will be shown the various rental conditions for each car in the app. Details about the respective rates are available with the respective mobility partner.

The rates can be found in the SIXT share tariff overview. Please note that not all of the rates listed for SIXT share are valid for hvv switch.

MILES

With MILES, you don't pay per minute, but per kilometer driven. The fares can be found in the MILES fare overview. Please note that not all fares are valid for hvv switch.

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Once you’ve registered, open the MOIA module on your dashboard. You can then either let hvv switch identify your current location using GPS or enter your desired pick-up point and destination yourself. Then you can specify a desired time for your shuttle. You may be asked to enter additional information needed to make the booking in the app if you haven’t done so already. In order to book a MOIA shuttle you have to: - Confirm your email address - Enter your first and last name, and your mobile number - Add your PayPal account.

If all requirements are met and a MOIA shuttle is available, you’ll then receive a shuttle offer. You’ll receive all the information you need to make a paid booking, including the location of the virtual stop where you’ll be picked up and where the shuttle will take you so that you’re at least close to your destination. Plus, of course, the arrival time and the price. If you agree to all this, you can then confirm the booking of your shuttle. At this point we authorize the amount on your PayPal account and a consession will be made.

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It’s not that big a deal. So don’t worry. All you have to do is book a new shuttle using the hvv switch app. At the moment, you aren’t charged anything if you book a MOIA shuttle and then end up miss-ing it.

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Unfortunately there is not yet a refuelling or recharging function in the app. If you urgently need fuel for your car, e.g. to get back to the service region, you will have to pay for the fuel costs privately. After your journey, please submit the receipts to sixtshare-hvv@sixt.com, stating the booking number, registration number and bank account details. Once successfully verified, the fuel costs will be reimbursed to you by SIXT.

Important to know: Filling up the tank will not be rewarded with free minutes or any other comparable incentives.

Unfortunately, it is not possible at present to charge e-vehicles, either at hvv switch points or at public charging stations.

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