FAQ

Unfortunately not. The hvv switch app only lets you purchase valid hvv tickets for you as the app user.

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You can cancel your hvv switch account without any prior notice, simply by sending an e-mail in text form to info@hvv-switch.de. Please include “Cancellation of my hvv switch account” in the subject line of your e-mail.

You can also use our contact form here on the website. Or send us a notice of cancellation by post:

Hamburger Hochbahn AG
hvv switch
Steinstraße 20
D-20095 Hamburg, Germany

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At the moment, hvv switch offers the following tickets:

  • Short Journey
  • Local Journey
  • Single Ticket (Hamburg AB, Rings A-F)
  • 9 am Day Ticket (Hamburg AB, Rings A-F)
  • Day Ticket (Hamburg AB, Rings A-F)
  • 9 am Group Ticket (Hamburg AB, Rings A-F)
  • Weekly Card (Hamburg AB, Rings A-F)
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Yes, all hvv tickets purchased using via the hvv switch app include a 7 percent online discount.

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hvv switch gives you access to both hvv tickets and new mobility services such as car sharing, ride sharing and scooter sharing – in one single app. Opening up more options for you when travelling through the hvv service region. In the long run, we aim to offer as many transport services in Hamburg as possible, all in this one app.

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Category:

Unfortunately not. hvv switch customers do not yet receive any payment for refuelling sharing vehicles.

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At the moment it’s possible to add or save a PayPal account to your profile in the hvv switch app. You can either create a new PayPal account by closing the app first, or you can add an existing PayPal account. All you have to do is follow the instructions shown the first time you make a booking using the hvv switch app. Once a PayPal account has been set up for your hvv switch profile, you can make changes to your settings at any time. This includes replacing it with a different PayPal account.

You won’t be able to delete your payment method entirely because it's absolutely essential for using hvv switch. Therefore you can change the payment method, but you can't delete it. If you want to delete it entirely, you need to terminate your hvv switch account.

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At the moment it is possible to book MOIA shuttles, SIXT share and MILES vehicles such as TIER eScooter and a selected range of hvv tickets using the hvv switch app. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.

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Yes. As soon as the hvv ticket has been loaded to the hvv switch app, it can be displayed at any time, regardless of whether you’re online or offline.

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Unfortunately not. To buy an hvv ticket in the hvv switch app you have to be online.

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