FAQ

Unfortunately not. If you really need more than one MOIA, you’ll need another person to book another MOIA shuttle using their own account with hvv switch.

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You can take immediate action yourself by changing your password. Simply go to your profile in the app itself. If you want to have your account blocked and report the abuse, please contact hvv switch customer service.

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Category:

You can reach MOIA customer service here.

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You can switch to parking mode at any time as soon as the vehicle is parked. When switching to parking mode, the app also points out the costs of the parking tariff. Please note that when activating the parking mode, the car will be locked.

In the event that you have forgotten to set the parking mode and all conditions are met (ignition off, windows / doors closed), the car will be automatically put into parking mode after about two to five minutes. However, billing in parking mode is based on the price per minute

After about 20 more minutes without action, the rental is automatically terminated in the app, provided that the car is in the MILES business area.

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In order to be able to use services that require a driving licence, your driving licence must be checked at regular intervals. As soon as you have re-validated your driving licence, the validity date for all services requiring a driving licence is adjusted and you can use them again directly.

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Here we are bound by the contractual agreements with our partners. The cycles for revalidating a driving licence differ from partner to partner or from service to service.

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Due to contractual agreements with our partners, we are obliged to check the validity of driving licences at regular intervals.

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