FAQ

No, this is not possible. Only in Hamburg can you use TIER via the hvv switch app.

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The hvv switch points are displayed in the car sharing section of the hvv switch app, in the map view, as red pins with a hvv switch icon.

If you haven’t rented a car at that particular moment, it works like this:

  • A small number on the pin shows you the number of cars that can be booked using the hvv switch app.
  • Clicking on the hvv switch point will show you the name and address of the hvv switch point, along with details about the cars that can be rented with hvv switch (only SIXT share and MILES at the moment). The available cars can be clicked on. This gives you access to all the details and, if you wish, lets you start a reservation or rental.
  • Both the distance and walking distance to the particular hvv switch point are displayed to you directly on the map in the app.

Important: Vehicles from other providers such as SHARE NOW, MILES and Cambio can be parked at hvv switch points. Please note though that these vehicles are not displayed in the detailed view of the parked vehicles due to the fact that these providers aren’t yet integrated into the hvv switch app and cannot yet be booked using hvv switch.

If you’re currently driving in a rented car, this is how it works:

  • During an ongoing reservation or rental, the way you see the pins changes in the app: The simple number at the top right of the pin (rentable cars) becomes a “PX”. The “X” in “PX” stands for the number of free parking spaces at the particular hvv switch point. This is designed to help you find a parking space to park up the car.
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You can reserve a car for 15 minutes. If you don’t start the rental within this time period, the reservation will expire free of charge and the car will be released again.

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No, there are no hidden fees at TIER! For rides you only pay the activation fee ( 1 euro) and the price per minute (0,19 euro). Additional fees will only be charged if you violate our Terms and Conditions or local legislation. Information about special fees can be found here.

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Click on “Start rental” in the hvv switch app to begin a rental. The rental will then be charged from this point onwards. The car is opened using the hvv switch app by entering your hvv switch PIN. The app will automatically guide you to this step during the booking process.

At the end of the rental, you can lock the car again behind you using the hvv switch app. Here too, the app will automatically guide you through the necessary steps.

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The drivers will take you to the specific destination you requested. MOIA shuttles cannot stop for passengers. Disembarking earlier than planned isn’t possible in the majority of cases. This is because this would make it impossible to create routes for the MOIA shuttles.

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Please check with your health insurance company to find out whether the cost of shuttle services are covered and whether hvv switch invoices are valid documents for receiving compensation.

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Almost all e-cars are started by pressing down on the brake and then pressing the Start/Stop button, or by using the car key as usual (which can be found in the glove compartment). Please be aware that electric cars are very quiet while driving and that other road users might hardly be able to hear them. Driving with care and foresight is therefore particularly important. We recommend keeping your use of devices with a high energy consumption – like the heating system, air conditioning and radio – to a minimum, to avoid the battery running down too quickly.

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The maximum rental period of a TIER eScooter is two hours. After 120 minutes, the journey is automatically terminated. TIER has set a maximum ride duration to ensure that your account is not charged unnecessarily in case you forget to end your ride.

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You must be in possession of valid documents and show validation to be able to make use of car sharing services. Whenever you receive new ID documents, you should have them re-validated straight away, or just before you start your journey at the latest.

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