FAQ

Unfortunately not. You cannot use your hvv tickets for MOIA shuttles.

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Unfortunately it's not possible at the moment to create a business account in hvv switch.

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Unfortunately not. SIXT share and MILES cars do not currently have child seats or booster seats.

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You will only need your e-mail address for the initial registration. Please remember to confirm your e-mail address. Depending on the mobility partner(s) you are using, you’ll need enter additional information. You can find out more here

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In the glove compartment of the MILES car you will find a fuel card with which you can pay at any total or Aral throughout Germany. In the app, the 4-digit PIN for the vehicle-related fuel card will be displayed during the current rental.

With which fuel the MILES car has to be filled up, you can read in the fuel cap. Please fill up the car.

You have refueled and paid? Super! In order to be able to end the rental, it is necessary to put the fuel card back into the glove compartment.

Charging electric cars at hvv switch is currently not possible, neither at hvv switch points nor at public charging stations.

Important to know: Refueling at hvv switch is not incentivized by e.B. free minutes or the like. Further information.

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In principle, you can change your personal data saved in the hvv switch app at any time by simply logging into the hvv switch app and opening your customer profile. You can then change and save your data accordingly. Please note that altering certain data may result in it having to be verified once again, e.g. your mobile phone number or your chosen method of payment. The e-mail address saved for your account can never be changed. If you ever need to change such information, please contact our hvv switch customer service.

If you have successfully validated your driving licence, you can change your personal data and driving licence data via the app. However, this means that you will have to validate your driving licence again in order to be able to use providers that require a driving licence. You can change the address of your place of residence at any time without having to validate your driving licence again.

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No, there are no hidden fees at TIER! For rides you only pay the activation fee ( 1 euro) and the price per minute (0,19 euro). Additional fees will only be charged if you violate our Terms and Conditions or local legislation. Information about special fees can be found here.

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The maximum rental period of a TIER eScooter is two hours. After 120 minutes, the journey is automatically terminated. TIER has set a maximum ride duration to ensure that your account is not charged unnecessarily in case you forget to end your ride.

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With the hvv switch charging infrastructure, there is no time limit for the charging process.

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You can reserve a car for 15 minutes. If you don’t start the rental within this time period, the reservation will expire free of charge and the car will be released again.

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