FAQ

After selecting a car from a particular car sharing provider in the app, the service region will be shown on the map with a blue line denoting the outer limit. Any zones where parking is prohibited are shown in red.

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Unfortunately, not! To ride with your companion, he or she should also download the hvv switch app and register to rent a TIER e-scooter with their own hvv switch account.

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Perform a safety check before each trip:

  • Are the brakes okay? Pumps them to be sure.
  • Are the tires undamaged? What about the entire eScooter?
  • Do the lights work?
  • Does the eScooter have enough battery? And does your phone have enough battery to finish your ride?

You notice any defects in your chosen TIER eScooter? Please, let our hvv switch customer service know or send an e-mail directly to support@tier.app.

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SIXT share offers a liability limit for any damage in the case of an accident as standard. You can find out about this at SIXT share here. It is not possible at the moment to book any alternative insurance packages with hvv switch.

MILES also offers a limitation of liability in the event of accidental damage as standard.

Miles cars are all covered by liability insurance. In the event of a self-inflicted accident, users must pay for the damage incurred within the scope of the applicable deductible. Further information can be found here.

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Unfortunately not. SIXT share and MILES cars do not currently have child seats or booster seats.

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There might be several reasons why certain information is not displayed. It could be that there are no cars in your area at that particular time. Or that your Internet connection is not stable enough to load cars. If you think it is due to a technical error, please contact hvv switch customer service.

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The pricing is up to the mobility partners. Please check the websites of the respective mobility partner for their conditions.

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Please check with your health insurance company to find out whether the cost of shuttle services are covered and whether hvv switch invoices are valid documents for receiving compensation.

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You must be in possession of valid documents and show validation to be able to make use of car sharing services. Whenever you receive new ID documents, you should have them re-validated straight away, or just before you start your journey at the latest.

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Almost all e-cars are started by pressing down on the brake and then pressing the Start/Stop button, or by using the car key as usual (which can be found in the glove compartment). Please be aware that electric cars are very quiet while driving and that other road users might hardly be able to hear them. Driving with care and foresight is therefore particularly important. We recommend keeping your use of devices with a high energy consumption – like the heating system, air conditioning and radio – to a minimum, to avoid the battery running down too quickly.

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