You always start the loading-finishing process via the app.
After you have started the rental, you can complete the charging process by clicking "End charging".
After successfully checking the charging status, first disconnect the charging cable from the car. Depending on the type of charging station, the charging cable may also need to be disconnected from the station and stowed back in the trunk.
After successful completion of the charging process, you return to the current rental via "Okay" and can now drive off.
This is how you end the charging of a VW ID.3 (see video).
Important note: During the charging process, the car may lock itself.
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