The car is not opening or closing. Why is that?

This can be due to several different factors. Possible reasons that the car doesn’t open:

  • Rental of the car you selected was not started successfully
  • Technical issues

Possible reasons that the car doesn’t close:

  • You are not in “Park” mode or the ignition is not switched off
  • The windows or doors are not closed properly
  • You are not located within the service region
  • Technical issues

Please pay attention to error messages in the app or on the vehicle display. If they don’t indicate the source of the problem, please contact the relevant customer service.