FAQ
Ticket purchases

Once you’ve registered successfully with the hvv switch app, you can start buying hvv tickets straight away. The app will guide you through the purchase process and ask you for all the information required, such as your full name and your PayPal account. You should confirm your e-mail address within seven days.

How helpful has been this answer?

  • Single Ticket With this ticket you can travel once, in one direction, in the Hamburg AB zone or in all zones. You can also change to a different train line or bus route. Important: Round trips and return trips are not permitted with this ticket.
  • Short Journey With this ticket you can travel once, in one direction, in the Hamburg AB zone. You can also change to a different train line or bus route. It is only valid when travelling on one section of a line or route, i.e. to the edge of the fare zone in which you started your trip. Important: Round trips and return trips are not permitted with this ticket.
  • Local Journey With this ticket you can travel once, in one direction. You can also change to a different train line or bus route. It is only valid when travelling on two sections of a line or route, i.e. to the edge of the first fare zone beyond the fare zone in which you started your trip. Important: Round trips and return trips are not permitted with this ticket.
  • 9 am Day Ticket With this day ticket you can travel with up to 3 children (6-14 years) as often as you like. It is valid from Monday to Friday from midnight to 6 am and then from 9 am till 6 am the following day. It can be used all day long on Saturdays, Sundays and public holidays.
  • 9 am Group Ticket With this day ticket you can travel as often as you like with up to 4 other people. It is valid Monday to Friday, from midnight to 6 am and then from 9 am to 6 am the following day. It can be used all day long on Saturdays, Sundays and public holidays.
  • All-Day Ticket With this day ticket you can travel as often as you like with up to 3 children (6-14 years old). It is valid until 6 am the following day.
How helpful has been this answer?

Your ticket purchased using the hvv switch app, for the HVV community tariff, is valid immediately after purchase. The 120-second countdown after you’ve completed your purchase indicates to inspectors whether your ticket was purchased in good time before you entered an area where a valid ticket is required.

How helpful has been this answer?