FAQ
switchh

You can use your switchh subscription, the 8-Euro-90-economy package as usual. Right now nothing will change. Regarding to the integration of further services in hvv switch, we'll see how and if the switchh economy package will change. Of course we will keep you updated.

How helpful has been this answer?
Categories:

switchh was just the beginning of what is to come. Our aim is to offer you one fast and straightforward point of access to mobility services in Hamburg. switchh marked the starting shot for this extended mobility. The launch of hvv switch now marks the next stage in this development. With the hvv switch app, you’ll be able to make use of all the mobility services that Hamburg has to offer in a fast and simple way from now on, as and when you need them.

Looking ahead, the switchh service will be transferred and transformed into hvv switch. Deactivating the registration option is the first step in this process. To find out about the services offered with hvv switch, please go to the hvv switch app or visit the hvv switch website.

It’s no longer possible to register as a new user with switchh, with effect from 29 June 2020. With hvv switch, we’re offering you a new, straightforward and fast point of access to mobility services. We’re working right now to make sure the switchh partner services can be used as soon as possible with hvv switch.

How helpful has been this answer?
Category:

You didn’t actually enter into a contract with switchh so you therefore don’t need to do anything in this case. Your personal data and your registration will be deleted.

How helpful has been this answer?
Category:

When hvv switch launches we’ll be offering a range of HVV tickets. You’ll also be able to book the MOIA shuttle service using the hvv switch app. We’re currently working on integrating the first car-sharing provider. Other mobility services are also in the planning stage. Looking ahead, the aim of the new app is to enable you to make simple and smart use of all mobility services available in Hamburg.

How helpful has been this answer?
Categories:

With hvv switch we’re offering you a straightforward and fast point of access to your mobility in Hamburg. With switchh, you needed either the switchh card or the respective app of the associated partners. With hvv switch, we’re offering you one app that will give you access to all mobility services in Hamburg in the future.

How helpful has been this answer?
Category:

For your monthly fee of €8.90 for switchh, you receive credit that you can use for SHARE NOW vehicles.

With hvv switch we’re offering you a mobility service without a basic monthly fee. When first launched, you’ll be able to purchase HVV tickets and book the MOIA shuttle service. Costs are therefore only incurred if you actually make use of one of the services.

How helpful has been this answer?
Category:

Your switchh credit amounting to 13.80 euros will still be available to you and can be used on a monthly basis as usual. As you know, your credit can’t be transferred and used in any subsequent months.

Once you’ve used up your credit, the regular tariffs of our partner SHARE NOW will apply.

How helpful has been this answer?
Category:

You have until 31st of July 2020 to enter into your switchh contract. For more information about how to proceed, please contact the switchh customer service at info@switchh.de.

Thank you very much.

How helpful has been this answer?
Category:

The launch of hvv switch will not affect your membership with the aforementioned partners in any way. Each individual membership you have will remain unaffected. The latest and current tariffs of each respective partner will apply.

How helpful has been this answer?
Category:

The switchh card can still be used to unlock and lock cambio vehicles.

If you’d like to rent StadtRAD bikes, please use either the StadtRAD app or the terminal at the StadtRAD station. You also have the option of renting the bikes by phone. Simply call the Hamburg landline shown on the StadtRAD bike itself. The voice menu gives a quick and simple way to rent the bike. For more information, please visit the StadtRAD website.

How helpful has been this answer?
Category: