FAQ
switchh

The existing switchh subscription, i.e. the 8 euro 90 savings package, will be discontinued on 28.02.2021.

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When hvv switch launches we’ll be offering a range of HVV tickets. You’ll also be able to book the MOIA shuttle service using the hvv switch app. We’re currently working on integrating the first car-sharing provider. Other mobility services are also in the planning stage. Looking ahead, the aim of the new app is to enable you to make simple and smart use of all mobility services available in Hamburg.

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The switchh credit in the amount of 13.80 euros will be granted for the last time for the month of February 2021 and cannot be carried over to subsequent months.

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The switchh card can still be used to unlock and lock cambio vehicles.

If you’d like to rent StadtRAD bikes, please use either the StadtRAD app or the terminal at the StadtRAD station. You also have the option of renting the bikes by phone. Simply call the Hamburg landline shown on the StadtRAD bike itself. The voice menu gives a quick and simple way to rent the bike. For more information, please visit the StadtRAD website.

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It is not necessary to cancel the switchh contract, as switchh will be discontinued on 28.02.2021.

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The switchh Points will not be removed as there is no need for this. They’re currently being rebranded as hvv switch Points but can still be used during this process nonetheless.

The infrastructure for ensuring the convenient use of sharing services will be extended more and more over time.

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Yes, the hvv switch Points will be available to all users of the car-sharing providers SHARE NOW and cambio. Vehicles belonging to these providers may be parked there.

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At the moment, the use of hvv switch Points is limited to the car-sharing providers SHARE NOW and cambio. You can find out more about the hvv switch service offer in our hvv switch app or on our website.

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