SIXT Share | hvv switch | hvv switch

FAQ
SIXT Share

FAQ

If you cannot stop renting, contact the respective customer service of our partners.

You can check these points first, however, and then your problem may resolve itself:

  • Is the engine really off?
  • Are all doors and windows closed?
  • Has the fuel or charging card been returned to its designated place in the car?
  • Is the car parked within the business area?
  • Does your mobile phone have reception?
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FAQ

Unlock the car and open the tailgate.

First pull out the charging cable from the vehicle, then from the charging station.  

If the cable cannot be disconnected, press the lock symbol in the driver's door on the ID.3/ID.4 model. Everything ready?

Simply stow the charging cable in the trunk.

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FAQ

If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:

SIXTshare: minimum age 21 years // minimum driving license possession 0 years.

MILES: minimum age 18 years // minimum driving license possession 1 year.

SHARE NOW: SHARE NOW offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.

In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.

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FAQ

The stickers show you which car sharing providers are authorised to use the hvv switch point. Use may vary depending on the provider and location: If the hvv switch point is located within the business area of the car sharing provider, the rental can be started, ended and also temporarily stopped there. If the hvv switch point is outside the business area, you can only stop temporarily. Your current rental cannot then be cancelled. With cars from the station-based car sharing provider Dorfstromer, you can stop off anywhere, regardless of the sticker.

Tip: The business areas of MILES, SIXT share and SHARE NOW are displayed in the hvv switch app once you have selected a car.

FAQ

SIXT share:

Minimum age 21 years // Minimum driving license 0 years
For selected vehicle categories: Minimum age 25 years // Minimum driver's license possession 5 years

MILES:

Minimum age 18 years // Minimum driver's license possession 1 year

SHARE NOW:

Minimum age 18 years for vehicle category XS // Minimum driving license possession 1 year

Minimum age 21 years for vehicle classes S, M, L // Minimum driving license possession 1 year

FAQ

Validations can only be carried out with driving licenses in card format. If you still have a paper driver's license, please exchange it for a plastic card. You can find all information about the exchange deadlines here.

FAQ

You can view your stored driving license data in the driving license section of your profile and adjust it if necessary. If you have already been validated with your old driving license data, adjusting your driving license data will initially result in your validation being withdrawn. You can then simply carry out a new validation with the new driving license data in order to be able to use the services requiring a driving license again.