SHARE NOW | hvv switch | hvv switch

FAQ
SHARE NOW

FAQ

Unfortunately, we are not yet able to offer you a refueling or charging function for SHARE NOW vehicles within the app.

Charging

You can charge the SHARE NOW e-cars with the charging card in the car. You can find out exactly how to do this here.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs must be paid privately. Send the receipts to hallo@share-now.com after the journey, stating the booking number, license plate number and account details. After successful verification, the fuel costs will be reimbursed by SHRE NOW. However, the check may take some time - please be patient.

Important for you to know: Charging and refueling cars at hvv switch is not incentivized by e.g. free minutes or credits or similar.

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FAQ

SHARE NOW cars are covered by liability insurance. In the event of an accident, the excess in the event of a claim is 1,000 euros.

The excess applies per claim. You can find more information here.

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FAQ

Outside the business area, you can only park a SHARE NOW car for a stopover during your rental, but you cannot end the rental there.

If you want to make a stopover in a paid parking lot outside the business area, you will need to purchase a valid parking ticket. These costs will not be reimbursed by SHARE NOW.

Please note: You cannot park in underground garages or other covered parking garages with SHARE NOW!

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FAQ

Drop-off zones are part of the SHARE NOW business area. A drop-off fee is charged if you park the car in drop-off zones and end your journey there. In some cases, a fee is also charged if you start your rental from a drop-off zone.

You can find out more about SHARE NOW's drop-off zones and drop-off fees here.

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