To start the driver's license validation, simply select a car in the app and carry out the necessary steps. Alternatively, you can also start the validation process at any time via the driving license section in your profile. During the validation process, you will be asked to scan your driver's license and ID document and hold your face up to the camera with a video selfie. Once the process is complete, the data is securely transmitted and checked. The check is usually completed within 10 minutes. In some cases, the check can take up to 24 hours. You will be informed by e-mail as soon as the check has been completed. With a successful validation, you can use all car sharing services in the app.
FAQ
Free2move
SIXT share offers a liability limit for any damage in the case of an accident as standard. You can find out about this at SIXT share here. It is not possible at the moment to book any alternative insurance packages with hvv switch.
The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the vehicle class, is as follows
- S: 900 EUR
- M: 900 EUR
- L: 1.750 EUR
- XL: 1.750 EUR
- P: 1000 EUR
Further information can be found here.
Free2move cars are covered by liability insurance. The excess is 1,000 euros in the event of an accident. Further information can be found here.
cambio cars are covered by liability insurance. The excess is a maximum of 300 euros in the event of an accident.
SIXT share & Free2move
Calculation of the rental price is dynamic. It depends, among other things, on the time and place of the rental, as well as on the model of car. Before you start the rental, you will be shown the various rental conditions for each car in the app. Details about the respective rates are available with the respective mobility partner.
Please note that not all of the rates listed are valid for hvv switch.
MILES
With MILES, you generally pay per kilometer driven. The applicable rates can be found in the MILES fare overview. You can find out about other fees and costs at MILES, such as the unlocking fee or the minimum amount for L and XL class vehicles, here. Please note that not all MILES tariffs are valid for hvv switch.
cambio
The price is made up of the price per kilometer and the price per hour. The price per hour depends on the price category, i.e. the vehicle model, the time of day, the day of the week and the rental period. Added to this is the amount per kilometer driven.
Cars from SIXT share can be reserved for 15 minutes, MILES cars for 10 minutes and Free2move cars for 20 minutes.
If you do not start the rental within this time, the reservation expires free of charge and the car is released again.
Cambio cars can be booked up to 360 days in advance for a maximum period of 30 days. You can cancel your booking free of charge via the app up to 24 hours before the start of the booking. Within 24 hours before the start of the booking or during the booking in progress, the cancellation fee is 50 percent of the normal hourly rate.
New vehicle damage to a carsharing car should be reported directly to the respective customer service.
The following applies to SIXTshare, MILES and Free2move: In the hvv switch app, you can view any damage to the reserved car that has already been reported for inspection before the start of the rental. At this point, you have the option of contacting the relevant customer service team directly to report new damage, either by email or by phone, depending on the provider.
If you identify any damage to a Voi e-scooter, please report it to Voii customer service.
SIXT share & cambio
You will find the car key for both SIXT share and cambio vehicles in the glove compartment. Please put the car key back in the glove compartment at the end of the rental and lock the car via the app. If the key cannot be found in the glove compartment, please report this to the respective customer service. With cambio cars, you may be asked to enter a cambio PIN (on-board computer). You can find this in the hvv switch app.
MILES
MILES cars and Mercedes Sprinters can be opened via the start/stop button. The other transporters are started with an ignition key, which is located in the glove compartment.
Free2move
With Free2move, most vehicles no longer have a car key. They can be easily opened and locked via the app. If a vehicle does need a key, you will find it in the glove compartment.
You can park in all publicly accessible parking lots, at hvv switch points, and in the designated areas at Hamburg Airport. In “parking disc zones,” you must use a parking disc (no parking ticket required). Please note: Parking time is limited here; the rental cannot be ended, only interrupted.
The rental can be ended within the Hamburg business area. This is permitted at hvv switch points as long as they are located in the business area of the respective provider. In addition, the following applies:
- MILES: Ending also possible in other MILES cities
- SIXT share: Termination also possible at SIXT rental stations, even outside Hamburg
- cambio & Dorfstromer: Start and end must always take place at the same hvv switch point
Please ensure that the vehicle is parked properly in accordance with traffic regulations on public roads for at least 48 hours. It is not permitted to end the rental:
- in parking garages, underground garages, or covered areas
- in private parking lots (e.g., backyards, parking garage areas)
- in parking spaces reserved for residents only
- in zones with parking discs or time limits that take effect within 48 hours
- in parking spaces for electric vehicles (except with an electric car)
- in “no parking” areas, which are marked in red in the app
Please also observe the detailed parking rules of your providers (SIXT share, Free2move, cambio, MILES). In principle, the local traffic regulations always apply.
SIXT share, Free2move & cambio
The vehicle registration document is located in the glove compartment of SIXT share, Free2move & cambio cars.
MILES
For administrative reasons, no copies of the vehicle registration document are stored in MILES cars. If necessary (e.B. at a police check) they will be provided by email.
International driving licenses are not accepted for using the car sharing services in the hvv switch app. We accept driving licenses in card format issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.
If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:
SIXTshare: Minimum age 21 years
In the SIXTshare vehicle fleet, there are also some premium class vehicle models that can only be rented from a later age and/or a longer driving license possession period.
cambio:
Minimum age 18 years + valid driving license
MILES:
- The following applies to vehicle categories S, M, L, XL: Minimum age 18 years // Minimum driving license possession 1 year
- For vehicle category P (Premium) the following applies: Minimum age 23 years // Minimum driving license possession 1 year
Free2move: Free2move offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.
In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.