Check whether your credit or debit card has expired. If necessary, deposit another card or another means of payment and use this for the booking. If necessary, contact our customer service at info@hvv-switch.de.
FAQ
My account
You can either create a PayPal account by jumping out of the app or save an already existing PayPal account. For example, you can simply let us guide you through the linking process when you make your first booking in the hvv switch app. Once a PayPal account has been created, it can be managed in your account at any time.
International driving licenses are not accepted for using the car sharing services in the hvv switch app. We accept driving licenses in card format issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.