Check whether your credit or debit card has expired. If necessary, deposit another card or another means of payment and use this for the booking. If necessary, contact our customer service at info@hvv-switch.de.
FAQ
My account
You can either create a PayPal account by jumping out of the app or save an already existing PayPal account. For example, you can simply let us guide you through the linking process when you make your first booking in the hvv switch app. Once a PayPal account has been created, it can be managed in your account at any time.
International driving licenses are not accepted for using the car sharing services in the hvv switch app. We accept driving licenses in card format issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.
Verimi is a European identity and trust platform that allows you to securely verify your identity online and store and share personal data such as ID cards, bank details or digital signatures. It serves as a central interface for various digital services such as logins, digital signatures and payments.
Here you can find more about Verimi.
Both the fuel, charging and cambio pin are displayed in the app and can be called up permanently during the active rental, if required.
You set up the hvv switch pin yourself when you registered and should therefore know it. It is required, among other things, to confirm bookings and cancelations.
The fuel pin is required to legitimize the payment process by credit card at the petrol station.
The charging pin is required to open the corresponding charging station with the charging card.
And last but not least: Entering the Cambio pin into the on-board computer of a Cambio car is required to release the ignition key.