To register for the first time, you’ll need your email address and a secure password. You’ll confirm your registration by entering the one-time code sent to you via email. You’ll then receive a confirmation email.
Depending on your mobility partner, additional information may be required in addition to your hvv switch registration. You can find out what that information is here.
We will automatically guide you through the necessary steps to book a service for the first time via the hvv switch app.
Without completing the registration process—including verifying your email address using the one-time code we sent you—you won’t be able to log in to hvv switch or use all of the app’s features.
This is how we ensure that the email address you provided actually belongs to you.
If you haven’t received a one-time code, please check your spam folder first. Alternatively, you can log in with your email address and password and request the one-time code again.
If this happens we recommend you register again and create a new account. Please take care to spell your e-mail address correctly.
This is due to the fact that you have activated services for which this information is mandatory and/or a validation has already been provided. Of course, you can edit this information at any time. For example, if you got married or changed your mobile number. Please note that our services can no longer be used without access to this mandatory data.
You can find currently valid tickets and ongoing bookings at the bottom of the hvv switch app under “Trips” in the ‘Current’ tab. Expired tickets and bookings can be found under the “History” tab. Please note that past bookings and tickets that are no longer valid can no longer be viewed in the detailed view. Please also note that only tickets purchased via the hvv switch app are displayed. There is no link to a pure hvv account.
You can cancel your hvv switch account via the "Cancel hvv switch account" link in your profile or by using our contact form on the website. Alternatively, you can also cancel your entire account by sending an email in text form to info@hvv-switch.de. Please state "Cancellation of hvv switch account" in the subject line of your e-mail.
You can delete your hvv switch account directly in your profile by clicking the “Cancel hvv switch account” link. Alternatively, you can use our contact form on the website or send us an email at info@hvv-switch.d. Please use the subject line “Cancellation of hvv switch account.”
If you cancel your hvv switch account, any accounts linked to it with our partners will also be automatically terminated.
Important:
If you have a StadtRAD subscription through hvv switch, it will also be canceled.
If you have an hvv Deutschlandticket subscription, it will also be terminated as part of the account cancellation, subject to the applicable cancellation terms and conditions.
If you’d like to use hvv switch and the services it offers again later, you can re-register at any time and reactivate the desired services.
Please first make sure that the documents you want to check are valid and meet our criteria.
You will receive specific instructions by e-mail if the validation and activation of your driving license and ID document did not work. Please also pay attention to the instructions in the app during the validation process so that your documents and your face can be scanned correctly and the data can then be processed.
If you've forgotten your PIN, you can set a new one using the “Forgot PIN” feature. You'll find this feature in your profile under “Login and Security,” then under “Change hvv switch PIN.” A LINK will be displayed on the change page. Click the link “Forgot your hvv switch PIN?” or click the spot in the booking process where you're prompted to enter your PIN. For security reasons, you’ll need to enter your driver’s license number and password to set a new PIN, after which you can save it.
