FAQ
My account

No. Only the person who has registered with the hvv switch app is permitted to use it.

To register for the first time, all you need is your email address and a secure password. Please remember to confirm your email address.

Depending on the mobility partner, additional data may be required in addition to hvv switch registration. You can find out what this is here.

We will automatically guide you through the necessary steps to book a service for the first time via the hvv switch app.

• To purchase an hvv ticket, you will need to provide your first and last name. You will also need a suitable payment method, such as PayPal, bank details, or a debit or credit card, which we can use to charge for the ticket.
• If you want to book a MOIA, we need your cell phone number in addition to the information mentioned above.
• To book a Voi e-scooter, you must be at least 18 years old.
• For SIXT share, MILES, and cambio, you must also save your registered address and driver's license information and have this information validated.

This is most probably due to the fact that you failed to confirm your e-mail address within the first seven days after registering. When you create your hvv switch account, you’ll automatically receive a registration confirmation e-mail, sent to your personal e-mail inbox. This e-mail will contain a link that you can click to confirm your e-mail address.

We want to make sure that you really are the owner of this e-mail address and that important information and invoices can be sent to you securely. If you haven’t received the e-mail, you can request that a new confirmation e-mail be sent in your account or profile.

If this happens we recommend you register again and create a new account. Please take care to spell your e-mail address correctly.

This is due to the fact that you have activated services for which this information is mandatory and/or a validation has already been provided. Of course, you can edit this information at any time. For example, if you got married or changed your mobile number. Please note that our services can no longer be used without access to this mandatory data.

You can find currently valid tickets and ongoing bookings at the bottom of the hvv switch app under “Trips” in the ‘Current’ tab. Expired tickets and bookings can be found under the “History” tab. Please note that past bookings and tickets that are no longer valid can no longer be viewed in the detailed view. Please also note that only tickets purchased via the hvv switch app are displayed. There is no link to a pure hvv account.

You can cancel your hvv switch account via the "Cancel hvv switch account" link in your profile or by using our contact form on the website. Alternatively, you can also cancel your entire account by sending an email in text form to info@hvv-switch.de. Please state "Cancellation of hvv switch account" in the subject line of your e-mail.

You can cancel your hvv switch account via the link “Cancel hvv switch account” in your profile or by using our contact form on the website. Alternatively, you can cancel your entire account by sending an email to info@hvv-switch.de. Please write “Cancel hvv switch account” in the subject line of your email. If you decide to cancel your hvv switch account, we will automatically close any accounts you have with our partners.

If you want to use hvv switch and its services again, you can re-register at any time and reactivate the relevant services.

Please first make sure that the documents you want to check are valid and meet our criteria.

You will receive specific instructions by e-mail if the validation and activation of your driving license and ID document did not work. Please also pay attention to the instructions in the app during the validation process so that your documents and your face can be scanned correctly and the data can then be processed.