When charging, the car will sooner or later automatically switch to park mode and lock itself. Whenever you notice that the car is locked (mirrors folded in), but the app does not reflect this, it is best to activate the parking mode once and then release it again. Afterwards, the app and the car should be in sync again and the car has been set to the correct state. If there are still problems, please contact customer service.
FAQ
MILES Mobility
If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:
SIXTshare: minimum age 21 years // minimum driving license possession 0 years.
MILES: minimum age 18 years // minimum driving license possession 1 year.
SHARE NOW: SHARE NOW offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.
In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.
The stickers show you which car sharing providers are authorised to use the hvv switch point. Use may vary depending on the provider and location: If the hvv switch point is located within the business area of the car sharing provider, the rental can be started, ended and also temporarily stopped there. If the hvv switch point is outside the business area, you can only stop temporarily. Your current rental cannot then be cancelled. With cars from the station-based car sharing provider Dorfstromer, you can stop off anywhere, regardless of the sticker.
Tip: The business areas of MILES, SIXT share and SHARE NOW are displayed in the hvv switch app once you have selected a car.
SIXT share:
Minimum age 21 years // Minimum driving license 0 years
For selected vehicle categories: Minimum age 25 years // Minimum driver's license possession 5 years
MILES:
Minimum age 18 years // Minimum driver's license possession 1 year
SHARE NOW:
Minimum age 18 years for vehicle category XS // Minimum driving license possession 1 year
Minimum age 21 years for vehicle classes S, M, L // Minimum driving license possession 1 year
No. Provisional driving licenses and ID cards are not accepted for use of the car sharing services in the hvv switch app.
Validations can only be carried out with driving licenses in card format. If you still have a paper driver's license, please exchange it for a plastic card. You can find all information about the exchange deadlines here.
You can view your stored driving license data in the driving license section of your profile and adjust it if necessary. If you have already been validated with your old driving license data, adjusting your driving license data will initially result in your validation being withdrawn. You can then simply carry out a new validation with the new driving license data in order to be able to use the services requiring a driving license again.