As soon as you have your renewed driving licence, you can revalidate it via the hvv switch app. To do this, select 'Your driving licence' in the menu and click on the button 'Validate driving licence' to enter your new driving licence data and then start the online validation.
FAQ
MILES Mobility
If you cannot stop renting, contact the respective customer service of our partners.
You can check these points first, however, and then your problem may resolve itself:
- Is the engine really off?
- Are all doors and windows closed?
- Has the fuel or charging card been returned to its designated place in the car?
- Is the car parked within the business area?
- Does your mobile phone have reception?
You always start the loading-finishing process via the app.
After you have started the rental, you can complete the charging process by clicking "End charging".
After successfully checking the charging status, first disconnect the charging cable from the car. Depending on the type of charging station, the charging cable may also need to be disconnected from the station and stowed back in the trunk.
After successful completion of the charging process, you return to the current rental via "Okay" and can now drive off.
This is how you end the charging of a VW ID.3 (see video).
Important note: During the charging process, the car may lock itself.
When charging, the car will sooner or later automatically switch to park mode and lock itself. Whenever you notice that the car is locked (mirrors folded in), but the app does not reflect this, it is best to activate the parking mode once and then release it again. Afterwards, the app and the car should be in sync again and the car has been set to the correct state. If there are still problems, please contact customer service.
If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:
SIXTshare: minimum age 21 years // minimum driving license possession 0 years.
MILES: minimum age 18 years // minimum driving license possession 1 year.
SHARE NOW: SHARE NOW offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.
In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.