FAQ
MILES Mobility

International driving licenses are not accepted for using the car sharing services in the hvv switch app. We accept driving licenses in card format issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.

If you cannot stop renting, contact the respective customer service of our partners.

You can check these points first, however, and then your problem may resolve itself:

• Is the engine really off?
• Are all doors and windows closed?
• Has the fuel or charging card been returned to its designated place in the car?
• Is the car parked within the business area?
• Does your mobile phone have reception?

You always start the loading-finishing process via the app.

After you have started the rental, you can complete the charging process by clicking "End charging".

After successfully checking the charging status, first disconnect the charging cable from the car. Depending on the type of charging station, the charging cable may also need to be disconnected from the station and stowed back in the trunk.

After successful completion of the charging process, you return to the current rental via "Okay" and can now drive off.

This is how you end the charging of a VW ID.3 (see video).

Important note: During the charging process, the car may lock itself.

When charging, the car will sooner or later automatically switch to park mode and lock itself. Whenever you notice that the car is locked (mirrors folded in), but the app does not reflect this, it is best to activate the parking mode once and then release it again. Afterwards, the app and the car should be in sync again and the car has been set to the correct state. If there are still problems, please contact customer service.

If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:

SIXTshare: Minimum age 21 years

In the SIXTshare vehicle fleet, there are also some premium class vehicle models that can only be rented from a later age and/or a longer driving license possession period.

cambio:

Minimum age 18 years + valid driving license

MILES:

• The following applies to vehicle categories S, M, L, XL: Minimum age 18 years // Minimum driving license possession 1 year
• For vehicle category P (Premium) the following applies: Minimum age 23 years // Minimum driving license possession 1 year

Free2move: Free2move offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.

In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.

The stickers show you which car sharing providers are authorised to use the hvv switch point. Use may vary depending on the provider and location: If the hvv switch point is located within the business area of the car sharing provider, the rental can be started, ended and also temporarily stopped there. If the hvv switch point is outside the business area, you can only stop temporarily. Your current rental cannot then be cancelled. With cars from the station-based car sharing providers cambio & Dorfstromer, you can stop off anywhere, regardless of the sticker.

Tip: The business areas of MILES, SIXT share and Free2move are displayed in the hvv switch app once you have selected a car.

SIXT share:

Minimum age 21 years // Minimum driving license 0 years
For selected vehicle categories: Minimum age 25 years // Minimum driver's license possession 5 years

MILES & cambio:

Minimum age 18 years // Minimum driver's license possession 1 year

Free2move:

Minimum age 18 years for vehicle category XS // Minimum driving license possession 1 year

Minimum age 21 years for vehicle classes S, M, L // Minimum driving license possession 1 year

No. Provisional driving licenses and ID cards are not accepted for use of the car sharing services in the hvv switch app.

Validations can only be carried out with driving licenses in card format. If you still have a paper driver's license, please exchange it for a plastic card. You can find all information about the exchange deadlines here.

You can view your stored driving license data in the driving license section of your profile and adjust it if necessary. If you have already been validated with your old driving license data, adjusting your driving license data will initially result in your validation being withdrawn. You can then simply carry out a new validation with the new driving license data in order to be able to use the services requiring a driving license again.