FAQ
MILES Mobility

SIXT share & cambio

You will find the car key for both SIXT share and cambio vehicles in the glove compartment. Please put the car key back in the glove compartment at the end of the rental and lock the car via the app. If the key cannot be found in the glove compartment, please report this to the respective customer service. With cambio cars, you may be asked to enter a cambio PIN (on-board computer). You can find this in the hvv switch app.

MILES

MILES cars and Mercedes Sprinters can be opened via the start/stop button. The other transporters are started with an ignition key, which is located in the glove compartment.

Free2move

With Free2move, most vehicles no longer have a car key. They can be easily opened and locked via the app. If a vehicle does need a key, you will find it in the glove compartment.

The rental may be terminated within the Hamburg business area (exception: MILES vehicles may also be parked in other cities with MILES business area), at a hvv switch point (as long as it is located in the business territory of the respective partner) or, if it is a rented car from SIXT share, at a SIXT rental station (also outside Hamburg in other cities). You must ensure that the car is properly parked in permitted places in the public road space, according to the road traffic regulations for the next 48 hours. The rental may not be terminated in parking zones with parking discs and in residents' parking spaces.

If you want to return your SIXT Share car to a SIXT station, you can find information here.

As a general rule, parking is not permitted in the following locations or areas:

• In parking garages, underground garages or on other covered parking areas.
• In private parking lots (parking garage, backyard)
• In residents' parking lots
• In parking spaces with time restrictions that still come into effect within 48h after the vehicle is parked (see General Terms and Conditions).
• In designated parking areas for electric vehicles (exception: e-vehicles)
• In no-parking areas that are outlined in red on the map in the hvv switch app.

cambio and Dorfstromer offer station-based car sharing, i.e. the start and end of the rental always take place at the same hvv switch point. The rental of cambio and Dorfstromer cars may only ever be ended at the hvv switch point at which the rental was started.

SIXT share, Free2move & cambio

The vehicle registration document is located in the glove compartment of SIXT share, Free2move & cambio cars.

MILES

For administrative reasons, no copies of the vehicle registration document are stored in MILES cars. If necessary (e.B. at a police check) they will be provided by email.

You can park in any publicly accessible parking lot in a city, the hvv switch points and in the designated areas at Hamburg Airport. Please be sure to use a parking disk in “parking disk zones”. A parking ticket is not required here. In designated “parking disk zones” the parking time is also limited. Please use the parking disk in your car and display it visibly. The rental cannot be terminated in “parking disk zones”, but interim parking is possible.

Comprehensive overviews of the basic parking rules can also be found at SIXT share, Free2move, cambio and MILES. Familiarize yourself with the parking rules and note that different rules apply outside the Hamburg business area.

In principle, the parking guidelines apply in accordance with the local road traffic regulations.

With MILES, you can refuel cars that are travelling with a fuel level of less than 25% via the hvv switch app - and it's easy to do digitally. To ensure that MILES covers the refuelling costs, you can only use the petrol stations shown on the map in the hvv switch app. Select a petrol station on the map and start the refuelling process via the hvv switch app. Please note: With hvv switch, refuelling processes are not reimbursed.

If your rental cannot be completed due to a low fuel level (less than 5%), please contact MILES customer service directly on (030) 8379-5103.

The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the category of the car is

• S: 900 EUR
• M: 900 EUR
• L: 1000 EUR
• XL: 1000 EUR
• P: 1000 EUR

The deductible applies per claim.

Further information.

With MILES, the calculation is made for kilometres driven in the standard tariff. In the hvv switch app, driven kilometers and not the time driven are displayed. In addition, there is an "unlocking fee" of 1 euro to reduce the deductible in the event of damage. This fee is mandatory.

When parking mode is activated via the app, all doors of the car are automatically locked. The MILES car is only available to you and cannot be rented by other drivers. However, billing in parking mode is based on a price per minute. For vans, the loading and unloading times are billed as parking minutes.

Further information.

You can switch to parking mode at any time as soon as the vehicle is parked. When switching to parking mode, the app also points out the costs of the parking tariff. Please note that when activating the parking mode, the car will be locked.

In the event that you have forgotten to set the parking mode and all conditions are met (ignition off, windows / doors closed), the car will be automatically put into parking mode after about two to five minutes. However, billing in parking mode is based on the price per minute.

After about 20 more minutes without action, the rental is automatically terminated in the app, provided that the car is in the MILES business area.

Outside the business area you can park a MILES car only for a stopover during your rental, but not end the rental there.

If you want to make a stopover outside the business area in a paid parking lot, the purchase of a valid parking ticket is required. These costs will not be reimbursed by MILES.

Important note: In underground garages or other covered parking garages you cannot park with MILES!

In order to use services that require a driving licence, your driving licence must be checked at regular intervals. We are obliged to check the validity of your licence at least every two years. Once you have re-validated your licence, the validity date for all services requiring a licence will be adjusted and you will be able to use them again immediately.