FAQ
MILES Mobility

You can park in all publicly accessible parking lots, at hvv switch points, and in the designated areas at Hamburg Airport. In “parking disc zones,” you must use a parking disc (no parking ticket required). Please note: Parking time is limited here; the rental cannot be ended, only interrupted.

The rental can be ended within the Hamburg business area. This is permitted at hvv switch points as long as they are located in the business area of the respective provider. In addition, the following applies:

• MILES: Ending also possible in other MILES cities
• SIXT share: Termination also possible at SIXT rental stations, even outside Hamburg
• cambio & Dorfstromer: Start and end must always take place at the same hvv switch point

Please ensure that the vehicle is parked properly in accordance with traffic regulations on public roads for at least 48 hours. It is not permitted to end the rental:

• in parking garages, underground garages, or covered areas
• in private parking lots (e.g., backyards, parking garage areas)
• in parking spaces reserved for residents only
• in zones with parking discs or time limits that take effect within 48 hours
• in parking spaces for electric vehicles (except with an electric car)
• in “no parking” areas, which are marked in red in the app

Please also observe the detailed parking rules of your providers (SIXT share, Free2move, cambio, MILES). In principle, the local traffic regulations always apply.

SIXT share, Free2move & cambio

The vehicle registration document is located in the glove compartment of SIXT share, Free2move & cambio cars.

MILES

For administrative reasons, no copies of the vehicle registration document are stored in MILES cars. If necessary (e.B. at a police check) they will be provided by email.

With MILES, you can refuel cars that are travelling with a fuel level of less than 25% via the hvv switch app - and it's easy to do digitally. To ensure that MILES covers the refuelling costs, you can only use the petrol stations shown on the map in the hvv switch app. Select a petrol station on the map and start the refuelling process via the hvv switch app. Please note: With hvv switch, refuelling processes are not reimbursed.

If your rental cannot be completed due to a low fuel level (less than 5%), please contact MILES customer service directly on (030) 8379-5103.

The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the category of the car is

• S: 900 EUR
• M: 900 EUR
• L: 1.750 EUR
• XL: 1.750 EUR
• P: 1000 EUR

The deductible applies per claim.

Further information.

With MILES, the calculation is based on the number of kilometers driven at the standard rate. The hvv switch app therefore displays the number of kilometers driven rather than the time driven. There is also an additional “unlock fee” of €1-2 (depending on the vehicle type) to reduce the excess in the event of damage. This fee is mandatory.

When parking mode is activated via the app, all doors of the car are automatically locked. The MILES car is only available to you and cannot be rented by other drivers. However, billing in parking mode is based on a price per minute. For vans, the loading and unloading times are billed as parking minutes.

Further information.

You can switch to parking mode at any time as soon as the vehicle is parked. When switching to parking mode, the app also points out the costs of the parking tariff. Please note that when activating the parking mode, the car will be locked.

In the event that you have forgotten to set the parking mode and all conditions are met (ignition off, windows / doors closed), the car will be automatically put into parking mode after about two to five minutes. However, billing in parking mode is based on the price per minute.

After about 20 more minutes without action, the rental is automatically terminated in the app, provided that the car is in the MILES business area.

Outside the business area you can park a MILES car only for a stopover during your rental, but not end the rental there.

If you want to make a stopover outside the business area in a paid parking lot, the purchase of a valid parking ticket is required. These costs will not be reimbursed by MILES.

Important note: In underground garages or other covered parking garages you cannot park with MILES!

In order to use services that require a driving licence, your driving licence must be checked at regular intervals. We are obliged to check the validity of your licence at least every two years. Once you have re-validated your licence, the validity date for all services requiring a licence will be adjusted and you will be able to use them again immediately.

International driving licenses are not accepted for using the car sharing services in the hvv switch app. We accept driving licenses in card format issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.

If you cannot stop renting, contact the respective customer service of our partners.

You can check these points first, however, and then your problem may resolve itself:

• Is the engine really off?
• Are all doors and windows closed?
• Has the fuel or charging card been returned to its designated place in the car?
• Is the car parked within the business area?
• Does your mobile phone have reception?