MILES Mobility | hvv switch | hvv switch

FAQ
MILES Mobility

FAQ

You can park in any publicly accessible parking lot (free of charge within the business areas) of a city, the hvv switch points and in the designated areas at Hamburg Airport. In "parking ticket zones" please be sure to use a parking disc. A parking ticket is not required here. In designated "parking disc zones", the parking time is also limited. Please use the parking disc in your car and display it visibly. The rental period cannot be terminated in "parking disc zones", but intermediate parking is possible.

Comprehensive overviews of the basic parking rules can also be found at SIXT share, SHARE NOW and MILES. Familiarize yourself with the parking rules and note that other rules apply outside the Hamburg business area.

Basically, the parking guidelines apply according to the locally valid road traffic regulations.

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FAQ

With MILES, you can refuel cars that are travelling with a fuel level of less than 25% via the hvv switch app - and it's easy to do digitally. To ensure that MILES covers the refuelling costs, you can only use the petrol stations shown on the map in the hvv switch app. Select a petrol station on the map and start the refuelling process via the hvv switch app. Please note: With hvv switch, refuelling processes are not reimbursed.

If your rental cannot be completed due to a low fuel level (less than 5%), please contact MILES customer service directly on (030) 8379-5103.

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FAQ

The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the category of the car is

  • S: 900 EUR
  • M: 900 EUR
  • L: 1000 EUR
  • XL: 1000 EUR
  • P: 1000 EUR

The deductible applies per claim.

Further information.

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FAQ

With MILES, the calculation is made for kilometres driven in the standard tariff. In the hvv switch app, driven kilometers and not the time driven are displayed. In addition, there is an "unlocking fee" of 1 euro to reduce the deductible in the event of damage. This fee is mandatory.

When parking mode is activated via the app, all doors of the car are automatically locked. The MILES car is only available to you and cannot be rented by other drivers. However, billing in parking mode is based on a price per minute. For vans, the loading and unloading times are billed as parking minutes.

Further information.

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FAQ

You can switch to parking mode at any time as soon as the vehicle is parked. When switching to parking mode, the app also points out the costs of the parking tariff. Please note that when activating the parking mode, the car will be locked.

In the event that you have forgotten to set the parking mode and all conditions are met (ignition off, windows / doors closed), the car will be automatically put into parking mode after about two to five minutes. However, billing in parking mode is based on the price per minute.

After about 20 more minutes without action, the rental is automatically terminated in the app, provided that the car is in the MILES business area.

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Outside the business area you can park a MILES car only for a stopover during your rental, but not end the rental there.

If you want to make a stopover outside the business area in a paid parking lot, the purchase of a valid parking ticket is required. These costs will not be reimbursed by MILES.

Important note: In underground garages or other covered parking garages you cannot park with MILES!

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In order to use services that require a driving licence, your driving licence must be checked at regular intervals. We are obliged to check the validity of your licence at least every two years. Once you have re-validated your licence, the validity date for all services requiring a licence will be adjusted and you will be able to use them again immediately.

FAQ

If you cannot stop renting, contact the respective customer service of our partners.

You can check these points first, however, and then your problem may resolve itself:

  • Is the engine really off?
  • Are all doors and windows closed?
  • Has the fuel or charging card been returned to its designated place in the car?
  • Is the car parked within the business area?
  • Does your mobile phone have reception?
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You always start the loading-finishing process via the app.

After you have started the rental, you can complete the charging process by clicking "End charging".

After successfully checking the charging status, first disconnect the charging cable from the car. Depending on the type of charging station, the charging cable may also need to be disconnected from the station and stowed back in the trunk.

After successful completion of the charging process, you return to the current rental via "Okay" and can now drive off.

This is how you end the charging of a VW ID.3 (see video).

Important note: During the charging process, the car may lock itself.

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