MILES Mobility | hvv switch | hvv switch

FAQ
MILES Mobility

FAQ

To start the driver's license validation, simply select a car in the app and carry out the necessary steps. Alternatively, you can also start the validation process at any time via the driving license section in your profile. During the validation process, you will be asked to scan your driver's license and ID document and hold your face up to the camera with a video selfie. Once the process is complete, the data is securely transmitted and checked. The check is usually completed within 10 minutes. In some cases, the check can take up to 24 hours. You will be informed by e-mail as soon as the check has been completed. With a successful validation, you can use all car sharing services in the app.

FAQ

SIXT share offers a liability limit for any damage in the case of an accident as standard. You can find out about this at SIXT share here. It is not possible at the moment to book any alternative insurance packages with hvv switch.

The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the vehicle class, is as follows

  • S: 900 EUR
  • M: 900 EUR
  • L: 1000 EUR
  • XL: 1000 EUR
  • P: 1000 EUR

Further information can be found here.

SHARE NOW cars are covered by liability insurance. The excess is 1,000 euros in the event of an accident. Further information can be found here.

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FAQ

SIXT share & SHARE NOW

Calculation of the rental price is dynamic. It depends, among other things, on the time and place of the rental, as well as on the model of car. Before you start the rental, you will be shown the various rental conditions for each car in the app. Details about the respective rates are available with the respective mobility partner.

Please note that not all of the rates listed are valid for hvv switch.

MILES

With MILES, you don't pay per minute, but per kilometer driven. The fares can be found in the MILES fare overview. Please note that not all fares are valid for hvv switch.

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FAQ

Please wait until the relevant authority sends you a payment request directly. The authority that issues the request will obtain your contact details from the owner of the car sharing vehicle in order to identify the car sharing customer who was the driver of the vehicle at the time of the traffic offence. The document you will receive by post contains all the information you need to settle the payment request.

SIXT share & SHARE NOW

You will also be charged a handling fee by SIXT share, which will be settled via hvv switch using the method of payment used for the original booking. Of course, you will also be sent a receipt for this transaction by e-mail as usual.

MILES

The authority first sends MILES the ticket. As soon as you have been identified as a driver, MILES will forward this to the authority. You will then receive the ticket from MILES by e-mail. The original will be sent to you by the fine office by post.

The ticket must be transferred directly to the authority. In addition, MILES will charge you a processing fee, which we will debit from your deposited payment method.

WeShare

The authority will contact WeShare. WeShare will contact you directly to clarify the details. Here you can find an overview of all relevant expense allowances at WeShare.

e-Scooter

Also in the case of TIER or Voi, it may be that a fine is levied for an administrative offence. They will then come to you. The cost of additional fees can be found here.

If you receive a parking ticket and you don’t think it is justified, your best option is to contact the sender of the ticket, i.e. the issuing authority, directly.

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FAQ

Cars from SIXT share can be reserved for 15 minutes, MILES cars for 10 minutes and SHARE NOW cars for 20 minutes.
If you do not start the rental within this time, the reservation expires free of charge and the car is released again.

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FAQ

New vehicle damage to a carsharing car should be reported directly to the respective customer service.

In the hvv switch app you can display already reported damage of the reserved car for inspection before the start of the rental. At this point, you will have the opportunity to contact the respective customer service directly to give up new damages, both by e-mail and by telephone..

If you notice any damage to a SIXT share car, please send an email with license plate number and photo(s) directly to schaden@sixt.com before you start your trip.

If you identify damage at a TIER e-scooter, please report it to the TIER customer service.

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FAQ

Click on “Start rental” in the hvv switch app to begin a rental. The rental will then be charged from this point onwards. The car is opened using the hvv switch app by entering your hvv switch PIN. The app will automatically guide you to this step during the booking process.

At the end of the rental, you can lock the car again behind you using the hvv switch app. Here too, the app will automatically guide you through the necessary steps.

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FAQ

SIXT share

You will find the car key for SIXT share vehicles in the glove compartment. Please put the car key back in this glove compartment once you park up at the end of your rental, and then lock the car using the app. If the key isn’t in the glove compartment as it should be, please contact SIXT share customer service.

MILES

MILES cars and Mercedes Sprinters can be opened via the start/stop button. The other transporters are started with an ignition key, which is located in the glove compartment.

SHARE NOW

With SHARE NOW, most vehicles no longer have a car key. They can be easily opened and locked via the app. If a vehicle does need a key, you will find it in the glove compartment.

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FAQ

The rental may be terminated within the Hamburg business area (exception: MILES vehicles may also be parked in other cities with MILES business area), at a hvv switch point (as long as it is located in the business territory of the respective partner) or, if it is a rented car from SIXT share, at a SIXT rental station (also outside Hamburg in other cities). You must ensure that the car is properly parked in permitted places in the public road space, according to the road traffic regulations for the next 48 hours. The rental may not be terminated in parking zones with parking discs and in residents' parking spaces.

If you want to return your SIXT Share car to a SIXT station, you can find information here.

As a general rule, parking is not permitted in the following locations or areas:

  • In parking garages, underground garages or on other covered parking areas.
  • In private parking lots (parking garage, backyard)
  • In residents' parking lots
  • In parking spaces with time restrictions that still come into effect within 48h after the vehicle is parked (see General Terms and Conditions).
  • In designated parking areas for electric vehicles (exception: e-vehicles)
  • In no-parking areas that are outlined in red on the map in the hvv switch app.

cambio and Dorfstromer offer station-based car sharing, i.e. the start and end of the rental always take place at the same hvv switch point. The rental of cambio and Dorfstromer cars may only ever be ended at the hvv switch point at which the rental was started.

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FAQ

SIXT share & SHARE NOW

The vehicle registration document is located in the glove compartment of SIXT share cars.

MILES

For administrative reasons, no copies of the vehicle registration document are stored in MILES cars. If necessary (e.B. at a police check) they will be provided by email.

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