When the mobility budget is made available, there may be a short-term delay in the display of the amount. If you believe that the budget amount is still not displayed correctly, please contact the customer service at info@hvv-switch.de.
FAQ
hvv M
You can only view the budget in the hvv switch app. Within the app, you use your hvv m mobility budget like a pure means of payment. As with all other means of payment, hvv switch only has the information that an hvv m account is connected as a means of payment and that a booking was settled with it.
The hvv switch customer service has no insight into the amount and distribution of your hvv M account, but your employer can certainly provide you with this information.
If an incorrect booking has been made due to a technical error in the hvv switch app, please contact hvv switch customer service at info@hvv-switch.de. Please note that public transport tickets are excluded from cancellation.
If you still have residual budget, which includes €0.01, and would like to book something, you can use your residual budget once a month. The remaining amount will be deducted from your salary and shown on your pay slip. This also applies to the Deutschlandticket.
Without a mobility budget, booking is not possible. However, you can make a booking by entering a different payment method under "Your payment details".
Your employer will automatically delete you from the system. All you need to do to continue using hvv switch is to select or set a different means of payment within the hvv switch app.
Yes, this is possible. It is important to know that the Deutschlandticket is automatically extended at the end of a month for the following month. If your hvv M account does not have enough budget but still has a remaining budget, the Deutschlandticket will be extended and the amount not covered by the remaining credit will be deducted from your salary. If you have 0€ (remaining) budget, the Deutschlandticket will be cancelled automatically.
If you leave the company, your hvv M mobility budget will be deactivated by your employer.
If you take a "time-out", your budget will be temporarily blocked for the period of your time-out. As soon as your hvv M mobility budget is released again by your employer, it will be visible again in the hvv switch app and can be used.
Both statuses are visible to you in the hvv switch app.
If you do not have access to your mobility budget, you can simply enter a different payment method before or during the booking process.