hvv Any | hvv switch | hvv switch

FAQ
hvv Any

FAQ

In order to activate and use hvv Any, you need to enable some permissions before activating hvv Any:

  • Location: with the location permission we record your location via the GPS location of your end device. Based on this data your journey will be calculated later.
  • Bluetooth: The Bluetooth permission is used to detect Bluetooth beacons distributed in the network, which we use to compensate for weak GPS positioning at underground stations, for example.
  • Physical Activity: With the motion information, we improve the automatic completion of the ride based on the recorded motion profiles.
  • Fitness Tracking: If you are using iOS, it is important that your fitness log is generally turned on. Otherwise, the authorization cannot be assigned. You can find this setting in the settings under Privacy / Exercise & Fitness /. The fitness log must be activated here.
  • Means of payment: You have to define a means of payment. Either link a PayPal account or deposit a debit or credit card (American Express, Visa or Mastercard).
How helpful has been this answer?
Category:
FAQ

For IOS, you need at least IOS 14.0. During the test phase, we discovered early on that the smartphones have very different hardware. On a few devices, for example, the GPS modules are not sufficient to enable ride detection. Considering the mass of different smartphones, this fortunately only affects very few models.

How helpful has been this answer?
Category:
FAQ

Yes, when using hvv Any, the app must run without interruption and must not be closed, otherwise no data can be recorded for the calculation of the journey. This does not mean that the screen must be switched on the entire time or that no other apps can be used on your smartphone while you are using hvv Any. It is just that the hvv Any app must not be closed. If the app is not active for too long (max. 2 minutes), your driving authorisation will be revoked.

How helpful has been this answer?
Category:
FAQ

In the short term, it may help to carry out the first activation with a stable internet connection (e.g. in the WLAN) and/or to close and restart the app.

How helpful has been this answer?
Category:
FAQ

In principle, hvv Any can carry up to four people - children as well as adults. The settings for this can be found above the 'Start journey' button, and the number of people can be edited using the stylus.

How helpful has been this answer?
Category:
FAQ

The sole use by children under 14 years of age is not intended in hvv Any.

How helpful has been this answer?
Category:
FAQ

If hvv Any has found out that you are no longer travelling and you are no longer at a stop, you can either check out yourself or hvv Any will do it for you. This can also happen a little later. You will only be charged up to the last stop to which you travelled or at which you got off. It doesn't matter how long you stay checked in afterwards.

How helpful has been this answer?
Category:
FAQ

Depending on the smartphone used, it can take up to 30 seconds to determine the current location when the location services are activated. If you see this error message in the tariff area, your location has not yet been determined by the location services of the smartphone. This can be prevented by activating the location services permanently or by allowing an appropriate amount of time to elapse between the start of the app including activation of the location services and the start of the journey.

How helpful has been this answer?
Category:
FAQ

Currently, the functionality for 1st class is not considered in hvv Any.

How helpful has been this answer?
Category:
FAQ

The invoice for your journey is visible in the app after 72 hours at the latest.

How helpful has been this answer?
Category: