FAQ
hvv Any Test

Originally, the function was to be launched in the spring of this year. However, since a parallel introduction to the 9-Euro-Ticket did not make sense, the launch was postponed until the autumn. In the meantime, the hvv has now made a free trial version available. When it comes to ticketing and billing, the highest quality and absolute reliability are crucial. That's why we want to actively use the summer to get as much feedback as possible from users. This way, the first users can already familiarise themselves with the function and put it through its paces. In addition, we want to see whether the user behaviour we expect from hvv Any is reflected in reality and are looking forward to your feedback. Please send your feedback by e-mail to hvv.any@hochbahn.de.

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The recorded data is of course primarily used for the normal process of trip determination. Since we want to validate the quality of the recorded data of the terminals used and the trip determination, we use the recorded data for an analysis of the data itself and a comparison between the recorded data and the trip determined from it. The aim here is to find, analyse and eliminate any errors that occur in order to further improve the already high quality.

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To use the beta version, you need a smartphone with access to the mobile internet. The device must have at least iOS 14.x or Android 7.x installed. To use hvv Any, the hvv switch app must have access to location data, Bluetooth and fitness data. Furthermore, you must of course register as an hvv switch customer and formally deposit a means of payment such as PayPal or credit card. Of course, you can also use your existing hvv switch account and the payment methods stored there. But don't worry: you don't have to pay anything for the test rides. However, since you are trying out a 'real' app, you will also receive an invoice, which will then be 0.00 euros during the beta phase.

To distribute the beta app to you, we need your Google ID or Apple ID. This is the email address with which you are registered on your device.

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We expect only two things from you: Firstly, that you use hvv Any at least two days a week. Secondly, we expect you to contact us directly if something goes wrong, if you would like to see an improvement in general or if you simply have a question. The best way to do this is to send an e-mail to hvv.any@hochbahn.de.

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For your participation, you will receive free rides in the A-F area for the duration of the trial phase. You can also take up to four other people (adults or children) with you on your rides. And best of all, you will of course also have the opportunity to directly contribute to the fine-tuning of hvv Any and help shape its further development.

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Yes, when using hvv Any, the hvv switch app must be running the entire time and must not be closed, otherwise no data can be recorded for the calculation of the journey. This does not mean that the screen has to be switched on all the time or that no other apps can be used on your smartphone while you are using hvv Any. The hvv switch app must not be closed. If the app is not active for too long (max. 2 minutes) your driving authorisation will be withdrawn.

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In the short term, it may help to perform the initial activation with a stable internet connection (e.g. in WLAN) and / or to close and restart the app.

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The email with the download link for Testflight (Apple Beta application) comes directly from Apple. Please also check your spam folders. All registered users who have entered a correct Apple ID should have received an invitation. If you have not received an invitation, please contact hvv.any@hochbahn.de and we will work with you to see what the problem is.

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We need a means of payment so that we can map all processes: PayPal or credit card (American Express, Visa or Mastercard). This is the only way we can map the entire sales process for you and for us. The costs of your journeys will be shown to you under "my journeys" on the following day. You will also receive an invoice by e-mail. Thanks to the hvv Any discount of 100% for the use of the hvv, which is valid during the test phase, your deposited means of payment will not be debited.

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In principle, hvv An allows you to take up to four people with you - children as well as adults. The settings for this can be found above the "Start journey" button, and the number of persons can be edited using the stylus. You can also select the class of transport at the same point. The settings remain valid throughout the day unless you actively change them before the next journey.

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