In individual cases, iOS users may find that the hvv switch app displays the logged-in status despite the automatic logout. In this case, please log out manually and then log in again.
FAQ
General
It can occasionally happen that your hvv Deutschlandticket or booked tickets are not displayed after a downtime. If this happens to you, please delete the hvv switch app from your smartphone and reinstall it. You will then be able to view your purchased tickets as usual.
The reason for such e-mails is important information about the limited availability of the hvv switch service. This general, contract-relevant reason obliges us to contact all customers. Such e-mails do not have a marketing or advertising purpose for which customer consent would be required.
Verimi is a European identity and trust platform that allows you to securely verify your identity online and store and share personal data such as ID cards, bank details or digital signatures. It serves as a central interface for various digital services such as logins, digital signatures and payments.
Here you can find more about Verimi.
The ‘Heimwegtelefon’ is a co-operation between the hvv and the association Heimwegtelefon e.V. to accompany you safely home as passengers of the hvv.
Further information can be found here: https://www.hvv.de/de/sicherunterwegs