FAQ
General

Please check with your health insurance company to find out whether the cost of shuttle services are covered and whether hvv switch invoices are valid documents for receiving compensation.

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We’re always glad to receive constructive feedback about how we can improve. The best way to send us your suggestions is to use the feedback option in the hvv switch app itself, by e-mail. Of course, you can also contact us during business hours by phone, e-mail, or at a service point near you. You will find our contact details here.

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Unfortunately not. Partner offers are only valid when redeemed directly with the relevant partners. They cannot be used in the hvv switch app.

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Unfortunately not. Voucher codes issued by our mobility partners are only valid when using the app of those respective partners. hvv switch doesn't issue any vouchers, nor can any vouchers be redeemed when using the hvv switch app.

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That depends on which transport company you were using. If you were travelling by bus or train, please enquire here to find out how you go about getting your lost property back. If you’ve forgotten something in a SIXT share vehicle, please contact SIXT share customer service.

MOIA hands in lost property to Hamburg’s main lost property office. You can contact this office directly:

Central Lost Property Office of the Free & Hanseatic City of Hamburg
Bahrenfelder Strasse 254-260 22765 Hamburg
Phone +49 (40) 4 28 11-35 01

By the way, you can also search for the lost item online at www.fundbuero.hamburg.de.

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Category:

If you’ve found something in one of the vehicles, you can hand it in to the driver, to the central lost property office or to one of the hvv service points. You can find your nearest hvv service point here.

Items found in a MOIA shuttle vehicle should be handed in directly to the shuttle driver or to the central lost property office.

If you find any items in a SIXT share vehicle, you can place them in the glove compartment or the boot and then inform the SIXT share customer service.

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  • Single Ticket With this ticket you can travel once, in one direction, in the Hamburg AB zone or in all zones. You can also change to a different train line or bus route. Important: Round trips and return trips are not permitted with this ticket.
  • Short Journey With this ticket you can travel once, in one direction, in the Hamburg AB zone. You can also change to a different train line or bus route. It is only valid when travelling on one section of a line or route, i.e. to the edge of the fare zone in which you started your trip. Important: Round trips and return trips are not permitted with this ticket.
  • Local Journey With this ticket you can travel once, in one direction. You can also change to a different train line or bus route. It is only valid when travelling on two sections of a line or route, i.e. to the edge of the first fare zone beyond the fare zone in which you started your trip. Important: Round trips and return trips are not permitted with this ticket.
  • 9 am Day Ticket With this day ticket you can travel with up to 3 children (6-14 years) as often as you like. It is valid from Monday to Friday from midnight to 6 am and then from 9 am till 6 am the following day. It can be used all day long on Saturdays, Sundays and public holidays.
  • 9 am Group Ticket With this day ticket you can travel as often as you like with up to 4 other people. It is valid Monday to Friday, from midnight to 6 am and then from 9 am to 6 am the following day. It can be used all day long on Saturdays, Sundays and public holidays.
  • All-Day Ticket With this day ticket you can travel as often as you like with up to 3 children (6-14 years old). It is valid until 6 am the following day.
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Your ticket purchased using the hvv switch app, for the HVV community tariff, is valid immediately after purchase. The 120-second countdown after you’ve completed your purchase indicates to inspectors whether your ticket was purchased in good time before you entered an area where a valid ticket is required.

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It is not possible at the moment to take out additional insurance with hvv switch. When you book a SIXT share car using the hvv switch app, the only current option is to book with the standard liability limit. Details about this standard liability limit can be found in the SIXT share tarifs.

Good to know: Only the functionalities of connected partner services offered in the app can be booked through the hvv switch mobility platform. You cannot make use of or book any special offers, packages or vouchers available with mobility partners while using the app.

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