FAQ
E-scooters

Carry out a safety check before every journey:

• Are the brakes OK? Pump them to be sure.
• Are the tyres undamaged? What about the entire e-scooter?
• Are the lights working?
• Does the e-scooter have enough battery?
• And does your mobile phone have enough battery to finish your ride?

If you notice any defects on your TIER or Voi e-scooter, please let our hvv switch customer service know or feel free to contact Voi and TIER customer service directly.

Green areas marked with a P are prime parking spaces that you can use to park your e-scooter.

Please check the following:

• Does the e-scooter have more than 20% battery?
• Do you have mobile data enabled on your smartphone?
• Have you loaded the latest version of the hvv switch app and your operating system?
• Close the app and restart it.

If you have found an e-scooter that makes a noise, please contact the respective customer service of the provider and inform them of the exact address or the code that is on the handlebar. This will ensure that it is collected as soon as possible!

In order for us to check that the e-scooter has been parked safely and properly, it is necessary to send a photo of the parked vehicle at the end of the journey.

We want to make sure that the e-scooter is not blocking accesses, obstructing driveways or posing a danger to disabled or visually impaired people.

At the end of the journey, it is obligatory to send a photo of the borrowed e-scooter via our app, which shows how the vehicle was parked after the journey. The photo is then used to check whether the vehicle was parked properly for all road users.

So how do you take a good parking photo?

• The photo should be bright and easy to see. Use a torch if it is dark.
• When taking the photo, take a step back so that the entire e-scooter is visible in the picture. This allows us to see the surroundings and how the e-scooter has been placed in relation to other objects.
• Make sure that no people or faces are visible in your photo.

Note: Repeated violations of the photo and parking rules may result in warnings and fees.