There are two ways to enter the switch code: You can either scan the QR code here. Alternatively, you can click “Transfer from chip card” on the Deutschlandticket purchase screen.
FAQ
Deutschlandticket
You will find the 10-digit hvv subscription customer number on your chip card, starting with the digits 19.
You can conveniently use the SEPA direct debit system. Alternatively, you can also use Paypal and credit/debit card as a means of payment.
If you transfer your hvv subscription to the hvv switch app, the subscription on the chip card is automatically cancelled. Your card loses its validity.
In the hvv switch app the Deutschlandticket is immediately available and can be used immediately.
Billing for the following month is always initiated from the penultimate working day (Mon.-Fri.) of a month using the payment method you have stored in hvv switch.
In this way, we ensure that the direct debit for the selected SEPA payment method does not take place before the 1st of the month.
If you have any questions, please contact the hvv switch customer service or the HOCHBAHN subscription customer service:
Phone: (040) 3288 - 6363 (landline charge)
mo - fr 8 a.m. - 6 p.m.
or
phone: 040/32 88 29 24 (landline fee)
mo - fr 8 - 18 o'clock
It can occasionally happen that your hvv Deutschlandticket or booked tickets are not displayed after a downtime. If this happens to you, please delete the hvv switch app from your smartphone and reinstall it. You will then be able to view your purchased tickets as usual.
You can always change your name via your profile. Please note that if the Deutschlandticket was purchased via the hvv switch app, the name will be updated automatically when the ticket is issued for the following month.
If a driver's license validation exists, the name change will initially lead to the validation being revoked.
In this case, you can simply carry out a new validation with your updated ID document in order to be able to use the services requiring a driving license again without restriction.
Verimi is a European identity and trust platform that allows you to securely verify your identity online and store and share personal data such as ID cards, bank details or digital signatures. It serves as a central interface for various digital services such as logins, digital signatures and payments.
Here you can find more about Verimi.
No, the Hamburg Social Discount is only available for the hvv Deutschlandticket on a chip card, not for a ticket in the app.