The rental and thus the opening of the vehicle, as well as the ending of the rental, is carried out with the app.
You can stop at any time during the ongoing cambio rental. To lock or open the vehicle, always use the vehicle key. You can usually find this in the glove compartment.
cambio calculates your journeys and other invoice items retrospectively. The credit limit defines an upper limit for journeys that have not yet been billed and works in a similar way to a loan. If the credit limit is exhausted, e.g. due to outstanding receivables, no further bookings can be made until the amount has been settled.
No, until further notice you can only use the offer in Hamburg.
Yes, if you want to park the cambio car in a paid parking lot during your period of use. If you return the cambio car to a station or hvv switch point, a ticket is of course not required.
If this is necessary for the respective station, there is a long-term parking card in the car. You can find more information on this in the respective station description.
Cambio cars are covered by liability insurance. In the event of an accident, the maximum excess payable is €300 when using the hvv switch app.
The excess applies per claim.
Telephone bookings are not possible. Exception: If you find yourself in a situation where you need to extend your booking via the app during your current rental, you may be asked to call cambio support. They will then help you further.
Refueling and charging cambio cars is very easy with a fuel or charging card.
Charging: You can charge the cambio e-cars with the charging card in the car (logbook). You can find out exactly how to do this here.
Refueling: If you urgently need fuel for your cambio car, please use the cambio fuel card. It can usually be found in the logbook and is valid throughout Europe.
Please note that charging and refueling cars at hvv switch is not rewarded with e.g. free minutes, bonus points or similar.
