FAQ
Carsharing

After selecting a car from a particular car sharing provider in the app, the service region will be shown on the map with a blue line denoting the outer limit. Any zones where parking is prohibited are shown in red.

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If you want to end the rental at a SIXT station, make sure you have the return address of the desired station with you. When returning the car, follow the Car Return signs. In the Car Return area of the SIXT station, take the vehicle key from the glove compartment, end the rental using the app and then lock the vehicle using the vehicle key. Please then place the key into the key safe or hand it in at the SIXT counter. Please also note: If you return the vehicle to a SIXT station, additional charges will apply. More information about this can be found in the SIXT share rates.

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Please wait until the relevant authority sends you a payment request directly. The authority that issues the request will obtain your contact details from the owner of the car sharing vehicle in order to identify the car sharing customer who was the driver of the vehicle at the time of the traffic offence. The document you will receive by post contains all the information you need to settle the payment request.

SIXT share

You will also be charged a handling fee by SIXT share, which will be settled via hvv switch using the method of payment used for the original booking. Of course, you will also be sent a receipt for this transaction by e-mail as usual.

MILES

The authority first sends MILES the ticket. As soon as you have been identified as a driver, MILES will forward this to the authority. You will then receive the ticket from MILES by e-mail. The original will be sent to you by the fine office by post.

The ticket must be transferred directly to the authority. In addition, MILES will charge you a processing fee, which we will debit from your deposited payment method.

TIER

Also in the case of TIER, it may be that a fine is levied for an administrative offence. TIER will then come to you. The cost of additional fees can be found here.

If you receive a parking ticket and you don’t think it is justified, your best option is to contact the sender of the ticket, i.e. the issuing authority, directly.

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You can change your PIN in the hvv switch app. Simply go to your profile and select "Change hv switch PIN".

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You can reserve a car for 15 minutes. If you don’t start the rental within this time period, the reservation will expire free of charge and the car will be released again.

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New vehicle damage to SIXT share or MILES cars should be reported directly to the respective customer service.

In the hvv switch app you can display already reported damage of the reserved car for inspection before the start of the rental. At this point, you will have the opportunity to contact the respective customer service directly by phone to give up new damages.

If you identify damage at a TIER e-scooter, please report it to the TIER customer service.

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To register for a car sharing service, simply select a car in our app. You will then be automatically guided through the necessary steps. Once you have entered your data in the app and had it validated, you can also use other providers directly without having to enter your data again.

The following data is first stored in the app and then validated via a video call:

  • Full name
  • Registration address
  • Date of birth
  • Driving licence data

In addition, a mobile number and at least one means of payment (PayPal or credit card) must be stored in the app.

Before renting a vehicle, you must confirm the terms and conditions and data protection regulations of the respective provider and enter your four-digit hvv switch PIN. The PIN is required to book a vehicle. Instead of entering the hvv switch PIN for every booking, you can also authenticate yourself biometrically, for example using FaceID or TouchID.

Please note: The minimum age for using SIXT share is 21 years and you must have held a driving licence for at least one year. Please note that a higher minimum age may apply for selected vehicle categories. To use MILES, you must be at least 18 years old and have held a valid driving licence for at least one year.

Click on “Start rental” in the hvv switch app to begin a rental. The rental will then be charged from this point onwards. The car is opened using the hvv switch app by entering your hvv switch PIN. The app will automatically guide you to this step during the booking process.

At the end of the rental, you can lock the car again behind you using the hvv switch app. Here too, the app will automatically guide you through the necessary steps.

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The service region of SIXT share and MILES is shown on the map in the app when you select a car. It roughly stretches from the Alsterdorf district in the north, to Barmbek, Dulsberg and Hamm in the east, the River Elbe to the south, and Ottensen and Eimsbüttel to the west.

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SIXT share

You will find the car key for SIXT share vehicles in the glove compartment. Please put the car key back in this glove compartment once you park up at the end of your rental, and then lock the car using the app. If the key isn’t in the glove compartment as it should be, please contact SIXT share customer service.

MILES

MILES cars and Mercedes Sprinters can be opened via the start/stop button. The other transporters are started with an ignition key, which is located in the glove compartment.

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