Both the fuel, charging and cambio pin are displayed in the app and can be called up permanently during the active rental, if required.
You set up the hvv switch pin yourself when you registered and should therefore know it. It is required, among other things, to confirm bookings and cancelations.
The fuel pin is required to legitimize the payment process by credit card at the petrol station.
The charging pin is required to open the corresponding charging station with the charging card.
And last but not least: Entering the Cambio pin into the on-board computer of a Cambio car is required to release the ignition key.
FAQ
cambio
You will find the fuel card in the logbook. The PIN for the fuel card is displayed in the app.
Please refuel at the specified petrol station chains, including ARAL, BP, Shell or UTA. The fuel cards are valid throughout Europe.
The tank should be more than a quarter full on return, otherwise you may incur additional costs.
Cambio cars are charged when they are not on the road. It is therefore necessary to state the estimated distance you would like to drive when making the reservation so that the charging time for the car can be calculated in advance. On return, the electric car must be connected to a charging station and the charging process started. You can find out how to start the charging process for the different vehicle models here.
As an hvv switch customer, you can travel with cambio at these conditions.
Please check all the steps of the charging process again and repeat them.
Detailed instructions on how to charge the respective e-model can be found here. If the charging process still does not start, please contact cambio customer service.
Should it happen that you cannot return the cambio car directly to the station or the hvv switch point, please look for a nearby parking space in a public area.
The vehicle must be parked in a roadworthy manner. The current version of the German Road Traffic Regulations (StVO) also applies in this case. In addition, the use of residents' parking spaces is not permitted.
Please contact the cambio booking service immediately, stating the license plate number of the car you are using as well as the information that you are an hvv switch customer.
This will ensure a smooth transition to a subsequent booking.
It is of course possible to return the cambio car earlier. The unused time will be charged by cambio at 50 percent of the time price.
Please note that invoicing for your cambio ride can take up to 14 days after the end of your booking. Only then will the amount due be debited.
You will receive a separate invoice for each booking, which we will send you by e-mail. You can of course also download this invoice from your journey history.
A cambio car can be booked up to 360 days in advance.
Yes, that is possible. You can book a cambio car for a maximum of 30 consecutive days.