FAQ
cambio

Cars from SIXT share can be reserved for 15 minutes, MILES cars for 10 minutes and Free2move cars for 20 minutes.
If you do not start the rental within this time, the reservation expires free of charge and the car is released again.

Cambio cars can be booked up to 360 days in advance for a maximum period of 30 days. You can cancel your booking free of charge via the app up to 24 hours before the start of the booking. Within 24 hours before the start of the booking or during the booking in progress, the cancellation fee is 50 percent of the normal hourly rate.

SIXT share, Free2move & cambio

The vehicle registration document is located in the glove compartment of SIXT share, Free2move & cambio cars.

MILES

For administrative reasons, no copies of the vehicle registration document are stored in MILES cars. If necessary (e.B. at a police check) they will be provided by email.

You can park in any publicly accessible parking lot in a city, the hvv switch points and in the designated areas at Hamburg Airport. Please be sure to use a parking disk in “parking disk zones”. A parking ticket is not required here. In designated “parking disk zones” the parking time is also limited. Please use the parking disk in your car and display it visibly. The rental cannot be terminated in “parking disk zones”, but interim parking is possible.

Comprehensive overviews of the basic parking rules can also be found at SIXT share, Free2move, cambio and MILES. Familiarize yourself with the parking rules and note that different rules apply outside the Hamburg business area.

In principle, the parking guidelines apply in accordance with the local road traffic regulations.

International driving licenses are not accepted for using the car sharing services in the hvv switch app. We accept driving licenses in card format issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.

If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:

SIXTshare: Minimum age 21 years

In the SIXTshare vehicle fleet, there are also some premium class vehicle models that can only be rented from a later age and/or a longer driving license possession period.

cambio:

Minimum age 18 years + valid driving license

MILES:

• The following applies to vehicle categories S, M, L, XL: Minimum age 18 years // Minimum driving license possession 1 year
• For vehicle category P (Premium) the following applies: Minimum age 23 years // Minimum driving license possession 1 year

Free2move: Free2move offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.

In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.

The stickers show you which car sharing providers are authorised to use the hvv switch point. Use may vary depending on the provider and location: If the hvv switch point is located within the business area of the car sharing provider, the rental can be started, ended and also temporarily stopped there. If the hvv switch point is outside the business area, you can only stop temporarily. Your current rental cannot then be cancelled. With cars from the station-based car sharing providers cambio & Dorfstromer, you can stop off anywhere, regardless of the sticker.

Tip: The business areas of MILES, SIXT share and Free2move are displayed in the hvv switch app once you have selected a car.

SIXT share:

Minimum age 21 years // Minimum driving license 0 years
For selected vehicle categories: Minimum age 25 years // Minimum driver's license possession 5 years

MILES & cambio:

Minimum age 18 years // Minimum driver's license possession 1 year

Free2move:

Minimum age 18 years for vehicle category XS // Minimum driving license possession 1 year

Minimum age 21 years for vehicle classes S, M, L // Minimum driving license possession 1 year

With station-based car sharing, the cars are parked in fixed parking spaces close to your home or workplace. You collect the car at a cambio station or an hvv switch point at the start of the rental and return it there at the end of the journey.

Further information can be found under the following link.

If the booked car cannot be made available at the station or the hvv switch point, you will usually be contacted by cambio in advance.

Please check your e-mail or SMS inbox. If you have not received a notification, please contact cambio support.

The car can be easily opened via the hvv switch app. Make sure you have Wi-Fi or mobile data.

Use the “Open vehicle” button and follow the instructions. You will find the car key in the glove compartment. In some cars, the on-board computer will ask you to enter the cambio PIN. This will be displayed in the app.

You can also easily end the rental via the app.

You can find out what else you should think about here.