No. If you already have a StadtRAD account with a Standard or Germany Ticket plan and use the same email address in the hvv switch app, you do not have to pay the annual fee twice.
Please note: You cannot change your email address in the hvv switch app. However, you can change your email address in your StadtRAD account.
Yes, you can cancel your StadtRAD account registered via hvv switch at any time in the hvv switch app.
Important: Canceling your hvv switch account does not affect any separate StadtRAD account you may have. So if you also have an account directly with StadtRAD, you must cancel that account separately with StadtRAD. Please note that both contracts are independent of each other and must therefore be canceled separately if you use both.
Note: There is no refund of the annual fee during the first year of the contract, as it is credited in the form of ride credits.
Yes, you can bring up to 4 bicycles at a time on both the standard fare and the Deutschlandticket fare.
You can unlock a StadtRAD either by scanning the QR code on the bike or by renting it directly from the bike's details page in the app.
To end your rental, lock the bike at a StadtRAD station using the lock attached to the bike. To do this, push the red lever on the rear wheel all the way down. The rental will then end automatically.
Please note: If you park a StadtRAD outside a station or outside the service area, fees may apply. In this case, the bike will emit a visual and audible signal, and you will also receive a text message with a corresponding notification.
No, you cannot end a StadtRAD rental outside of a station or outside the service area. While you can pause the rental there, it will not automatically end until 24 hours have passed.
In this case, the daily maximum rate and a fee of up to 25 euros will be charged.
StadtRAD cargo e-bikes cannot be used via the hvv switch app.
Yes, you can pause your ride. To do so, set the pause in the hvv switch app and lock the bike within the specified time frame.
Please note: The pause time is also charged and deducted from the 30 free minutes per ride. The pause ends automatically after 24 hours.
Currently, hvv switch offers StadtRAD’s Standard and Germany Ticket plans. Both plans include an annual fee of 8.90 euros, plus the respective fare costs.
In the first year of your contract, you’ll receive a travel credit of 10 euros. This will be deducted from your fares. Please note: The Light fare is not yet available in the hvv switch app.
There may be several reasons why the lock won’t close:
