FAQ
Bike + Ride

If the scanner at the collective garage is unable to read the QR code, try the following:

• Tap the QR code once to enlarge the view so that the code is easier for the scanner to read.
• Set the brightness of your smartphone display to the highest level so that the QR code is clearly visible to the scanner.

If the QR code still cannot be read, you will find a “Manual access data” button below the enlarged view of the QR code. If you click on the button, a page will open with your access data, which you can enter manually on the number pad of the collective garage. To do this, follow the steps below:

• Press the # button
• Enter your access data directly into the display one after the other:
  • Expiration date in the format “20241101”
  • Parking space no. “001”
  • PIN “1234”
  • Checksum “12345”

As soon as you have entered your access data correctly, you must then enter the parking space number and PIN again to open the door without pre-selecting a button. Once you have entered the correct data, the entrance door will unlock. To open the door again, you only need to enter the parking space number and PIN.

If the manual entry of the access data does not work either, please contact the customer service of the operator Kienzler Stadtmobiliar GmbH: 07831 / 788 900 Business hours: Monday - Saturday (except public holidays) from 07:00 a.m. to 6:00 p.m.

During the booking period, you can open and close the door of the shared garage and locker as often as you like.

Unfortunately, you cannot extend your current booking in the app. As soon as your booking has expired, you can make a new booking to get access to the garage again.

The QR code and the manual access data are no longer available in the app after the end of the booking. This means that the door to the collective garage can no longer be opened. The bicycle parking space or locker is released for booking again in the app and can therefore be booked by someone else. If there are still spaces available in a shared garage where your bike is parked, you can book a new parking space and receive new access data. If there is no free capacity in the garage because someone else has booked in the meantime, please contact the customer service of the operator Kienzler Stadtmobiliar GmbH: 07831 / 788 900

Business hours: Monday - Saturday (except public holidays) from 07:00 to 18:00

No, unfortunately there is no waiting list.