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Information about how best to act around others

Since the outbreak of the coronavirus, many measures have been adopted and some have since been dropped again. Understanding the reasons behind such measures isn’t always simple, meaning that adhering to them isn’t simple either. With that in mind, here is a brief summary of things you need to know about when travelling with hvv:

You must wear a mask

Since Monday 27 April, it is mandatory for passengers to wear a mask covering the mouth and nose when travelling on Hamburg’s buses and trains (U-Bahn and S-Bahn trains).

Changes to everyday travel:

  • Please note that the doors of buses, U-Bahn trains and S-Bahn trains all open and close automatically. Provided this is technically possible, depending on the particular generation of vehicle.
  • It is no longer possible to buy tickets on buses. Please buy your ticket online, using our hvv switch app, or at the ticket machine.

Hygiene teams

In addition to the usual thorough cleaning of all vehicles, stops and stations, mobile hygiene teams are now working throughout the HVV network to ensure extra cleanliness at all times. Their cleaning efforts mean that additional disinfecting measures are carried out inside buses and trains, as well as in U-Bahn and S-Bahn stations, and at bus stops and stations.

Partition screens

Starting from Monday 22 June, all 1,500 buses operated by Hamburger Hochbahn and Verkehrsbetriebe Hamburg Holstein (VHH) have been gradually fitted with partition screens separating off bus drivers from passengers. This means that you can now use the front doors and the seats and standing room at the front of these buses once again. We estimate that all buses in the fleet will be fitted with these screens by mid-August at the latest.

Further recommendations:

  • Avoid touching handles or poles whenever possible.
  • Wash your hands thoroughly with soap and water after travelling, as well as regularly throughout the day.
  • Keep your hands away from your face, and especially away from your mouth and nose. Including when you’re wearing a mask.
  • Avoid shaking hands with or hugging anyone.
  • Please make sure you sneeze or cough into a handkerchief or the crook of your arm.


  • Guests in MOIA shuttles will still be required to wear masks.
  • MOIA shuttles are cleaned regularly.
  • Passenger area and driver's area are separated by protective foil.
  • Pooling of passengers will initially be limited to a maximum of five individuals.

Our urgent request to you:

Please stay a safe distance of at least 1.5 metres from other people. Of course, this is only possible if there’s enough space at the bus stop, on the bus or in the train. But if there is enough space, please be sure to keep that minimum distance. This also applies when you’re standing at or inside a particular stop. It’s also important here that you show consideration to your fellow passengers when getting on and off the bus or train. Let people get off first. And stand at the required minimum distance to let them do that. Please don’t get on until all passengers who wish to have alighted the vehicle.

Most importantly though: Be alert to your fellow passengers and show them consideration.

Please take the situation and this virus seriously. Each and every one of us has a responsibility to do this. For ourselves, for family and friends, and for our fellow citizens using public transport, out on the street, in the supermarket, or wherever they may be. So please keep your distance and wear masks – in those places where they are compulsory at the very least. By the way, keeping a safe distance also applies when riding a bike.

Only by acting together can we make sure that the situation for us and our city gradually improves day by day.

Further links

hvv switch freedom


move differently

hvv switch app hamburg


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