1 Scope of application
2 Requirements for the use of hvv switch mobility vouchers
The prerequisites for using hvv switch mobility vouchers are that
- you ("you", "user") have previously downloaded and installed the hvv switch app from the app store available on your smartphone (Android or iOS)
- you have successfully registered free of charge by providing the data required for registration purposes and
Depending on the respective mobility voucher campaign, it may also be a prerequisite for the use of hvv switch mobility vouchers that you have successfully activated the use of the respective mobility services.
3 Conditions for the redemption of hvv switch mobility vouchers
The following conditions apply when redeeming hvv switch mobility vouchers:
a. The hvv switch mobility vouchers issued as part of a campaign are valid for a limited period. The validity is indicated on the respective hvv switch mobility voucher.
b. hvv switch mobility vouchers may be limited in their intended use. Not all mobility services and hvv tickets included in the hvv switch app must be the subject of a campaign. The campaign can be designed for individual or some of the mobility services and/or hvv tickets available in the hvv switch app. Individual or some of the mobility services and/or hvv tickets available in the hvv switch app may be excluded from a campaign.
c. hvv switch mobility vouchers must have been deposited within the hvv switch app.
d. hvv switch mobility vouchers can only be redeemed before the booking or purchase process is completed. Subsequent offsetting is not possible.
e. Only one hvv switch mobility voucher can be used per booking or purchase.
f. hvv switch mobility vouchers cannot be used in combination with other promotions, offers, discounts or vouchers.
g. Redemption is limited to the stated value of the hvv switch mobility voucher. If the cost of use or an hvv ticket exceeds the value of the hvv switch mobility voucher, you must pay for it using the payment method provided.
h. Once the hvv switch mobility voucher has been redeemed, it and the voucher value contained therein expire. It is not possible to use this hvv switch mobility voucher again. An expired hvv switch mobility voucher expires without replacement.
i. hvv switch mobility vouchers are not transferable. There is no replacement for lost or stolen hvv switch mobility vouchers. hvv switch mobility vouchers cannot be sold, transferred or redeemed for cash.
j. Services arranged or used via the hvv switch app can be combined and billed at a later date. An hvv switch mobility voucher can therefore also be offset against the travel costs due at a later date and not immediately after a journey has been made. If the value of the voucher is not sufficient to settle the combined journeys, the difference will be settled with the deposited means of payment.
k. The redemption of an hvv switch mobility voucher with forged identities or by third parties as well as redemption via automated systems or other manipulations is not permitted. In the event of suspicion, we are entitled at our own discretion to block participants from using mobility services via the hvv switch app at any time without notice.
l. In the event of unauthorized use of the hvv switch mobility vouchers, we are entitled to demand compensation.