FAQ

When hvv switch launches we’ll be offering a range of HVV tickets. You’ll also be able to book the MOIA shuttle service using the hvv switch app. We’re currently working on integrating the first car-sharing provider. Other mobility services are also in the planning stage. Looking ahead, the aim of the new app is to enable you to make simple and smart use of all mobility services available in Hamburg.

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At the moment you can only pay via PayPal when you use the hvv switch app. No other methods of payment are currently accepted. It is, of course, not possible to pay by cash when using the app.

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Unfortunately not. At the moment you can’t buy or make use of hvv season tickets in the hvv switch app. If you’d like to buy a hvv season ticket you can do this using the other main hvv app.

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You can use your switchh subscription, the 8-Euro-90-economy package as usual. Right now nothing will change. Regarding to the integration of further services in hvv switch, we'll see how and if the switchh economy package will change. Of course we will keep you updated.

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A so-called MOIA stop is a virtual stop. It isn’t marked in any visible way for pedestrians and can only be viewed on the map in the hvv switch app where it is shown as an address. Since the address of the stop is displayed in the hvv switch app, you can use the app to find it. The map will also show you though whether or not you’re in the right place. These stops can be found throughout MOIA’s service region in Hamburg. The walking distance from anywhere within this region will usually be no more than 250 metres. The stops are clearly defined. MOIA drivers aren’t able to take you and other passengers directly to your front door like a taxi would.

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The launch of hvv switch will not affect your membership with the aforementioned partners in any way. Each individual membership you have will remain unaffected. The latest and current tariffs of each respective partner will apply.

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Yes. As soon as the hvv ticket has been loaded to the hvv switch app, it can be displayed at any time, regardless of whether you’re online or offline.

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With hvv switch we’re offering you a straightforward and fast point of access to your mobility in Hamburg. With switchh, you needed either the switchh card or the respective app of the associated partners. With hvv switch, we’re offering you one app that will give you access to all mobility services in Hamburg in the future.

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At the moment, hvv switch offers the following tickets:

  • Short Journey
  • Local Journey
  • Single Ticket (Hamburg AB, Rings A-F)
  • 9 am Day Ticket (Hamburg AB, Rings A-F)
  • Day Ticket (Hamburg AB, Rings A-F)
  • 9 am Group Ticket (Hamburg AB, Rings A-F)
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Buying the first hvv ticket you enter into a contract with the HOCHBAHN regarding to the hvv switch services. By activating a service of our partner, you enter into a contract with our partner as well.

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