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Keep your account secure.

Your security is our top priority. Cybercriminals are constantly refining their methods—but with a few simple steps, you can effectively protect your hvv switch account and detect fraud attempts early on.

On this page, you’ll learn:

How to Protect Your Customer Account

Use a strong and unique password

A strong password is one of the most important security measures. Your hvv switch password must be at least 10 characters long and contain at least one letter, one number, and one special character.

Make sure your password isn't easy to guess, and use it only for this customer account.

Tip: A password manager can help you create and manage secure, unique passwords. For example, you can use the password feature built into your smartphone.

Use each password only once

Many attacks succeed simply because the same login credentials are used on multiple websites. If there’s a data breach at another online service and you use the same password there, scammers may try to log in to your accounts on that site as well. A unique password protects you from this risk.

Keep Your Email Account Secure

Your email address is often the key to your customer account. Anyone who gains access to your email inbox can often reset your passwords as well. That’s why you should also use a strong password for your email account and—if possible—enable two-factor authentication.

Check your customer account regularly

A quick glance at your hvv switch account can help you spot unusual activity early on. Regularly review your personal information, your saved payment methods, your contact information, and your ticket purchases and reservations.

Be careful with emails and messages

Scammers often send emails or text messages that look deceptively real. So always be on your guard if you’re asked to enter your password or confirm personal information. Don’t let yourself be pressured, and check the web address before clicking on a link. If in doubt, just open the app directly.

Good to know: We will never ask you for your hvv switch PIN

For your security:

  • We will never ask you for your password.
  • We will never ask you to send your password via email.
  • We will never ask you over the phone to disclose confidential login information.

If someone claims to do so, it is most likely a scam.

Identifying Fraud

In what is known as an “account takeover,” scammers use various methods to gain access to existing customer accounts. In credential stuffing, they automatically test stolen email and password combinations on other online services. This is often successful because many people reuse the same login credentials across multiple accounts. In phishing, scammers attempt to obtain login credentials through fake emails or websites.

These could be signs:

  • You suddenly can't log in.
  • Your personal information has been changed without your knowledge.
  • You receive notifications in the app about bookings or ticket purchases that you didn't make.
  • You receive notifications about changes to your account that you didn't make.

Sometimes scammers create new customer accounts using stolen or compromised data, such as your email address or other personal information. Their goal is often to make purchases under someone else’s name, misuse saved payment methods, or set up further fraudulent activities.

These may be signs of fraud:

  • You receive a registration confirmation even though you haven’t created a customer account.
  • You receive order confirmations and invoices for bookings and ticket purchases that you didn’t make.
  • You are prompted to reset your password without having initiated the process.

After taking over an account or creating a fraudulent new account, scammers often add their own PayPal address as a payment method. This allows them to place orders through your customer account.

Here are some signs to look out for:

  • An unknown PayPal address has been added to your account.
  • Your payment information has been changed.
  • You’re receiving payment confirmations for purchases you don’t recognize

What should you do if something seems wrong?

If you suspect that your customer account may have been compromised:

  1. Change your password immediately.
  2. Review your contact information and payment methods.
  3. Check your recent orders.
  4. Remove any unfamiliar payment information.
  5. Contact our customer service team right away.

The sooner you act, the better we can protect your account.

How we protect your customer account

We protect your account with a range of security measures.

These include, among other things:

  • Continuous improvement of our security mechanisms in collaboration with IT security experts
  • Use of state-of-the-art security solutions
  • Detection of unusual login attempts and protection against automated login attacks
  • Monitoring of suspicious account activity, e.g., unusual transactions or unusual login patterns
  • Security checks when sensitive account information is changed
  • Prioritized implementation of modern login methods such as one-time passwords, passkeys, two-factor authentication, and biometric authentication

Despite modern security technologies, your vigilance remains a key part of your protection.

The security of your hvv switch account is a shared responsibility. With a strong password, a secure email account, and a watchful eye for suspicious activity, you can effectively protect your customer account from fraud attempts.